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Reminder: Retirement of the Provider Automated System 

August 29, 2013    

As announced in a letter to your practice about our claims processing system transformation (dated May 22), IBC is making changes to the functionality available through the Provider Automated System. Please read this notice carefully if you currently use the Provider Automated System, as your day-to-day operations may be affected.

The retirement of the Provider Automated System will happen in a phased approach:

  • Effective September 27, 2013: As of this date, you will no longer be able to submit or retrieve referrals or submit encounters using the Provider Automated System. Primary care physicians should use the NaviNet® web portal (or their current electronic data interchange [EDI] solution) to submit encounter data to IBC. Note: Paper referrals and encounters are not permitted by IBC.
  • Beginning in November 2013: Beginning in November 2013 and continuing through mid-2015, IBC will be migrating membership to a new operating platform in stages, generally based on when the customer/member's contract renews. Once a member has been migrated to the new platform, you will no longer be able to use the Provider Automated System for that member. This includes all additional functionality, such as eligibility and claims status. You must use NaviNet to retrieve this information.
Visit our Business Transformation web page frequently for the most up-to-date information about our transition to the new operating platform for our core processing activities. The letter that was sent to your practice and a Frequently Asked Questions document are available on this site for your reference throughout the migration.

Note: All participating providers were required to register for NaviNet by April 1, 2013. If you have not yet done so, go to the NaviNet website and select Sign Up from the top right. If your office is currently NaviNet-enabled but would like training on how to submit or retrieve a referral or submit an encounter, please contact our eBusiness Provider Hotline at 215-640-7410.

NaviNet® is a registered trademark of NaviNet, Inc., an independent company.

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