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 Exclusive National Outpatient Lab Provider

As of July 1, 2014, Laboratory Corporation of America® Holdings (LabCorp) is the exclusive national outpatient laboratory provider for Independence Blue Cross (IBC). Also effective July 1, 2014, Quest Diagnostics® is an out-of-network provider.

This change applies to all Blue-branded product lines and members (i.e., Personal Choice® , Keystone Health Plan East, and Independence Administrators), including individual, group commercial, and Medicare Advantage members, for services rendered in the Philadelphia five-county region and contiguous counties (i.e., the counties that surround the five-county IBC service area).

This web page will provide you with:

  • background on why IBC made this decision;
  • provider-specific frequently asked questions;
  • information about other currently contracted laboratories that will remain in our network in addition to LabCorp;
  • a list of LabCorp's new patient service centers (PSC) scheduled to open in the five-county IBC service area;
  • communication archive.

Why We Made this Decision
Health care is undergoing rapid, remarkable change, spurred by implementation of the health care reform law, an increasing focus on the individual consumer, and continuing cost pressures. In late 2013, IBC initiated a project to evaluate an exclusive national outpatient laboratory network concept, which has been effective in helping other insurers contain medical costs without affecting quality. Our partnership with LabCorp, a leading national laboratory, will allow for enhanced clinical initiatives to improve patient care.


Frequently Asked Questions

This frequently asked questions document includes detailed information about our exclusive national outpatient laboratory provider contract with LabCorp. It also contains answers to inquiries that we have received from participating providers.


Participating Outpatient Lab Providers in Addition to LabCorp

In addition to LabCorp, the IBC network will also continue to include other currently contracted laboratories, as listed in the PDF below.


New LabCorp Patient Service Centers

IBC's laboratory network will provide access that is generally equivalent to or better than the access members have with IBC's current laboratory network (including Quest Diagnostics). In support of our contract with LabCorp, LabCorp is significantly expanding the number of PSCs in the five-county IBC service area. With the addition of newly built PSCs, LabCorp will have approximately 169 access points, including an estimated 50 new sites, in the IBC service area.


For your reference, the PDF above lists the PSCs that are new or under construction. Please note that this list is subject to change and will be updated as new information becomes available.

Physicians and members can search for currently open and "coming soon" LabCorp PSCs by visiting the LabCorp website and selecting Find a Lab. Physicians and members can find a list of other participating local and regional laboratories using IBC's Find a Doctor tool.

Visit the LabCorp website for more information about the services they provide. If your office does not already have an account with LabCorp or you would like a local LabCorp representative to help you set up your account, please email NENewaccounts@labcorp.com or call 1-888-295-5915.

Contact us
Email us if you have any questions about IBC's selection of LabCorp as our exclusive national outpatient laboratory provider effective July 1, 2014.

Communication Archive

6/25/14Change to IBC’s outpatient laboratory network effective
July 1
Professional providers
6/17/14Misleading information being communicated about member cost-sharing with Quest Diagnostics® Professional providers
6/10/14Participate in 30-minute call/webinar for LabCorp Beacon® Professional providers
5/30/14Electronic claim resubmission requirementsProfessional providers
5/5/14Participate in a 30-minute conference call and webinar for LabCorp Beacon® Professional providers
5/1/14Patient access for laboratory services and new LabCorp PSCsProfessional providers
4/30/14Complete the Lab Connectivity SurveyProfessional providers
4/11/14LabCorp All-Physicians mailingSelect participating physicians
3/31/14FAQ available for upcoming change to IBC outpatient laboratory networkAll participating providers
3/20/14FAQ now available for upcoming change to IBC's laboratory networkAll participating providers
3/5/14New resource dedicated to IBC's selection of LabCorp as our exclusive national outpatient lab providerAll participating providers
2/28/14LabCorp named IBC's exclusive national outpatient laboratory providerAll participating providers

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Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.