The Baby FootSteps program promotes early outreach
to members who have been identified as having risk
factors within their first trimester of pregnancy. We ask
that you inform pregnant AmeriHealth members about
the Baby FootSteps program at their first prenatal visit
and encourage them to self-enroll as outlined below:
- For Pennsylvania and Delaware members. Please
encourage these members to self-enroll by calling our
toll-free number, 1-800-598-BABY. Upon calling, a
Health Coach will explain the program to the member
and ask her a series of questions to complete the
enrollment process.
- For New Jersey members. Please encourage these
members to self-enroll by calling 1-800-313-8628,
selecting prompt 3, and leaving a message. Members
can also log on to our secure member website,
amerihealthexpress.com, to complete an online form to
contact a case manager.
Once enrolled in the program, Pennsylvania
and Delaware members will receive a welcome
letter that includes information on how to access
educational materials on our secure member website,
amerihealthexpress.com, and the 1-800-598-BABY
phone number for questions and support during
pregnancy. In addition, high-risk members will be given
the name and contact information for their Health Coach.
New Jersey members will continue to receive the same
information they do today.
Resources available
A flyer is available upon request to place in the
member?s chart and distribute at the first prenatal visit
to encourage her to enroll in Baby FootSteps. To order
flyers, please submit an
online request or call the
Provider Supply Line at 1-800-858-4728.
If you have any questions, please call Customer Service
at 1-800-275-2583 for providers in Pennsylvania and
Delaware or at 1-888-YOUR-AH1 (1-888-968-7241) for
providers in New Jersey.
Postpartum office visits
As a reminder, postpartum visits should
be scheduled 21 to 56 days after delivery.
Adhering to this time frame provides the
best opportunity to assess the physical
healing for new mothers and to prescribe
contraception, if necessary. These visits
should be scheduled before members are
discharged from the hospital.