Please be advised that our Provider Automated System was updated, and you will hear new menu options when calling 1-888-YOUR-AH1(1-888-968-7241) for AmeriHealth New Jersey and 1-800-275-2583 for AmeriHealth Pennsylvania.

New process

When you call into our Provider Automated System, please listen carefully to the new options. It is important you follow the new process to ensure your call is directed to the correct area.

An outline of changes is detailed below:

Step 1. When calling, you will be greeted with one of the following messages:

• New Jersey: “Thank you for calling AmeriHealth New Jersey.”
• Pennsylvania: “Welcome to the Customer Service Center.”

Step 2. You will then be asked if you have a health plan with us – say No.

Step 3. Then you will be asked if you are calling as a Provider or Other – say Provider.

Step 4. Your call will then be routed to Provider Services as normal.

Learn more

We updated our Navigating the Provider Automated System guides for AmeriHealth New Jersey and AmeriHealth Pennsylvania with this new process.