AmeriHealth would like to remind you that submitting changes in a timely manner helps to ensure prompt payment of claims, delivery of critical communications, seamless recredentialing, and accurate listings in our provider directories. In accordance with your Provider Agreement (Agreement), the Provider Manual for Participating Professional Providers (Provider Manual) and/or the Hospital Manual for Participating Hospitals, Ancillary Facilities, and Ancillary Providers (Hospital Manual), as applicable, you are required to notify AmeriHealth whenever key provider demographic information changes.

Professional providers

As outlined in the Administrative Procedures section of the appropriate Provider Manual, AmeriHealth requires 30 days advance written notice to process most updates, with the exceptions noted below:

• 30-day notice. AmeriHealth requires 30 days advance written notice for the following changes/updates to your practice information:
  • ? updates to address, office hours, total hours, phone number, or fax number;
  • ? changes in selection of capitated providers (HMO primary care physicians [PCP] only);
  • ? addition of new providers to your group (either newly credentialed or participating);
  • ? changes to hospital affiliation;
  • ? changes that affect availability to patients (e.g., opening your panel to new patients).
• 60-day notice. AmeriHealth requires 60 days advance written notice for closure of a PCP practice or panel to additional patients.
• 90-day notice. AmeriHealth requires 90 days advance written notice for resignation and/or termination from our network.

Submitting updates and/or changes*

Most changes to basic practice information can be quickly submitted using the Provider File Management transaction on the NaviNet^? web portal. Professional providers may perform the following functions as they relate to their practice:

• Add/Delete a participating practitioner to/from an existing practice
• Add/Delete an address (i.e., doing business as [DBA], check, mailing, main, or practice)
• Add/Delete contact name, title, or communication device type/number
• Add/Delete office hours
• Update ?Walk-in? acceptance status
• Update Patient and Appointment Options (i.e., accepting new patients)
• Update General Practice Availability (i.e., Urgent, Routine Visits, etc.)
• Update Member Access number (i.e., the telephone number that appears on the member's identification card ? which must be the location-specific telephone number for a patient to make an appointment)
• Update Electronic Medical Records (EMR) status
• Update the availability of other clinical staff (i.e., midwife, nurse practitioner, etc.)
• Update office accessibility and services (i.e., handicapped, parking, and communication and language services)

For more information on how to use the Provider File Management transaction, please review the user guide, which is available in the NaviNet Resources section.

The Provider File Management transaction is not intended for use by facilities, skilled nursing facilities, ancillary providers, or providers contracted with Magellan Healthcare, Inc. (Magellan).

If you are unable to process your request through the Provider File Management transaction, please submit a Provider Change Form. Be sure to print clearly, provide complete information, and attach additional documentation as necessary. The forms can be found and submitted as follows:

• AmeriHealth New Jersey. The Provider Change Form is available here. Completed forms can be faxed to Network Administration at 215-238-2275 or mailed to:
  • AmeriHealth New Jersey
    Attn: Network Administration
    P.O. Box 41431
    Philadelphia, PA 19101-1431
• AmeriHealth Pennsylvania. The Provider Change Form is available here. Completed forms can be faxed to Network Administration at 215-238-2275 or mailed to:
  • AmeriHealth
    Attn: Network Administration
    P.O. Box 41431
    Philadelphia, PA 19101-1431

If faxing, please be sure to keep a confirmation of your fax.

Note: The Provider Change Form cannot be used if you are closing your practice or leaving the network. Refer to ?Resignation/termination from the AmeriHealth network? in the Administrative Procedures section of the Provider Manual for more information regarding these policies and procedures.

Facility and ancillary providers

As outlined in the Administrative Procedures section of the Hospital Manual, AmeriHealth requires 30 days advance written notice to process updates to address, phone number, or fax number. Please provide notice to AmeriHealth of a change in ownership or control in accordance with the requirements of your Agreement.

Submitting updates and/or changes

Notification of all changes must be submitted in writing to both our contracting and legal departments at the following addresses, or as provided in your Agreement:

AmeriHealth New Jersey:

AmeriHealth Pennsylvania:

Authorizing signature and W-9 Forms

Updates resulting in a change on your W-9 Form (e.g., changes to a provider?s name, tax ID number, billing vendor or ?pay to? address, or ownership) require the following signatures:

• For professional providers:
  • ? Group practices: A signature from a legally authorized representative (e.g., physician or other person who signed the Agreement or one who is legally authorized to bind the group practice) of the practice is required.
  • ? Solo practitioners: A signature from the individual practitioner is required.
• For facility and ancillary providers: Written notification on company letterhead is required.

An updated copy of your W-9 Form reflecting these changes must also be included to ensure that we provide you with a correct 1099 Form for your tax purposes. If you do not submit a copy of your new W-9 Form, your change will not be processed.

AmeriHealth will not be responsible for changes not processed due to lack of proper notice. Failure to provide proper advance written notice to AmeriHealth may delay or otherwise affect provider payment.

If you have any questions about updating your provider information, please contact Customer Service at 1-888-YOUR-AH1 for AmeriHealth New Jersey or at 1-800-275-2583 for AmeriHealth Pennsylvania.

*To ensure appropriate setup in AmeriHealth systems, the same time frames also apply to behavioral health providers contracted with Magellan. Behavioral health providers must submit any changes to their practice information to Magellan via their online Provider Data Change form by selecting the ?Display/Edit Practice Info? link.

NaviNet is a registered trademark of NaviNet, Inc.

Magellan Healthcare, Inc. manages mental health and substance abuse benefits for most AmeriHealth members.