Many of your patients may have received a new member ID card for coverage
going into effect in 2018. As always, it is imperative that providers do the
following prior to rendering services to AmeriHealth members:
- Make a copy. Obtain a copy of the member's current ID card to ensure
that the most up-to-date information is submitted on the claim.
- Verify eligibility and benefits. Verify eligibility and benefits on
the NaviNet® web portal through the Eligibility and Benefits
Inquiry transaction.
There may be occasions when a member's health insurance goes into effect before
he or she receives a member ID card in the mail. In these situations, ask
members to print a temporary ID card by logging on to our secure member portal,
amerihealthexpress.com.
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