New user guides were recently posted on the NaviNet web portal in the
Administrative Tools &
Resources section of AmeriHealth Plan Central. The user guides cover four
frequently used NaviNet
transactions:
-
how to check the status of accepted claims;
-
how to check the status of rejected claims;
-
how to check member eligibility and benefits;
-
how to reset your NaviNet password.
If your office has additional questions or requires training for NaviNet,
please call the eBusiness
Provider Hotline at 856-638-2701 for New Jersey providers and
215-640-7410 for Pennsylvania and Delaware providers.