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This article is a reminder about the retirement of the Provider Automated System. Please read this notice carefully if you currently use the Provider Automated System, as your day-to-day operations may be affected.
As previously communicated, the Provider Automated System is no longer available for submitting or retrieving referrals or submitting encounters. Primary care physicians should use the NaviNet® web portal to submit encounter data and referrals to AmeriHealth (paper referrals and encounters are not permitted by AmeriHealth).
Starting January 1, 2014, and continuing through mid-2015, AmeriHealth will be migrating AmeriHealth Pennsylvania members to a new operating platform. Once an AmeriHealth Pennsylvania member has been migrated to the new platform, you will no longer be able to use the Provider Automated System for that member. This includes all additional functionality, such as eligibility and claims status. You must use NaviNet for this information.
Visit the Upcoming System and Process Changes section of our website for the most up-to-date information about our transition to the new platform. A Frequently Asked Questions (FAQ) document and a communication archive are available on this site for your reference throughout the migration.
Note: All participating providers were required to register for NaviNet by April 1, 2013. If you have not yet done so, go to www.navinet.net and select Sign Up from the top right. If your office is currently NaviNet-enabled but would like training, please contact our eBusiness Provider Hotline at 215-640-7410 for providers in Pennsylvania and Delaware or at 609-662-2565 for providers in New Jersey.
NaviNet® is a registered trademark of NaviNet, Inc.
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