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Reminder: Referral procedures for capitated services

October 31, 2016

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There are a number of outpatient services included in designated (capitated) programs for commercial HMO and POS members. These services are:

  • diagnostic radiology
  • short-term rehabilitation
  • laboratory
Primary care physicians (PCP) must refer most HMO/POS members to their capitated site for these specialty services. In addition, participating specialists must refer HMO and POS members to the capitated sites of the member's PCP. The member's capitated laboratory site is indicated on his/her member ID card. You may obtain additional specialty site information for the member's PCP on the NaviNet® web portal by using the Eligibility and Benefits Inquiry transaction.

Pennsylvania

  • For HMO/POS members, all radiology referrals must be to the PCP's capitated site.
  • For HMO/POS members, all short-term rehabilitation and outpatient laboratory and referrals must be to the PCP's capitated site.
  • For Direct POS members, no referrals are required for members to see participating specialists. However, referrals are required for routine radiology (except mammograms), spinal manipulation, and physical/occupational therapy services. To receive the highest level of benefits, members should be referred to the PCP's capitated site for capitated services (i.e., radiology, physical/occupational therapy, and laboratory).

New Jersey

  • There are no capitation requirements for radiology for AmeriHealth New Jersey members.
  • For HMO/POS members, all short-term rehabilitation and outpatient laboratory referrals should be to the PCP's capitated site.
  • HMO/POS members may choose to select a site other than the PCP's capitated site for these specialty services. Should the member choose to receive services you have authorized from a participating provider or facility other than the PCP's capitated site, you will need to issue a referral and may refer to any participating provider; preapproval is not required.

For more information regarding member referrals to capitated sites, please refer to the Specialty Programs section of the Provider Manual for Participating Professional Providers (Manual)*.

If you have any questions, please contact your Provider Partnership Associate or your Network Coordinator.

*An updated version of the Manual for New Jersey providers will be available later this month.

NaviNet is a registered trademark of NaviNet, Inc.

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