The Baby FootSteps program promotes early outreach to members who have been
identified as having risk factors within their first trimester of pregnancy. We
ask that you inform pregnant AmeriHealth members about the Baby FootSteps
program at their first prenatal visit and encourage them to self-enroll as
outlined below:
For Pennsylvania and Delaware members. Please encourage these members to
self-enroll by calling our toll-free number,
1-800-598-BABY. Upon
calling, a Health Coach will explain the program to the member and ask her a
series of questions to complete the enrollment process.
For New Jersey members. Please encourage these members to self-enroll by
calling
1-800-313-8628, selecting prompt 3, and leaving a message.
Members can also log on to our secure member website, amerihealthexpress.com,
to complete an online form to contact a case manager.
Once enrolled in the program, Pennsylvania and Delaware members will receive a
welcome letter that includes information on how to access educational materials
on our
secure member
website, and the
1-800-598-BABY phone number for questions and
support during pregnancy. In addition, high-risk members will be given the name
and contact information for their Health Coach. New Jersey members will
continue to receive the same information they do today.
Resources available
A flyer is available upon request to place in the member's chart and distribute
at the first prenatal visit to encourage her to enroll in Baby FootSteps. To
order flyers, please submit an
online request or call
the Provider Supply Line at
1-800-858-4728.
If you have any questions, please call Customer Service at
1-800-275-2583 for providers in Pennsylvania and Delaware or at
1-888-YOUR-AH1 (
1-888-968-7241) for providers in New
Jersey.
Postpartum office visits
As a reminder, postpartum visits should be scheduled 21 to 56 days after
delivery. Adhering to this time frame provides the best opportunity to assess
the physical healing for new mothers and to prescribe contraception, if
necessary.
These visits should be scheduled before members are discharged from the
hospital.