As previously communicated, significant changes were made to the NaviNet web portal in March. We encourage you to review the user guides and webinar listed below, which are posted in the NaviNet Transaction Changes section of our System and Process changes site.

• NaviNet Office Conversion Guide and webinar
• Allowance Inquiry Guide
• Network Facility Inquiry Guide
• Network Provider Inquiry Guide

If you have questions after reviewing these resources, please call the eBusiness Hotline at 215-640-7410 for AmeriHealth Pennsylvania and at 609-662-2565 for AmeriHealth New Jersey.

Tiering information enhancements delayed

The tiering information enhancements that were scheduled for release on March 20, 2015, have been postponed. These enhancements will not be in effect until after October 1, 2015, when the transition of remaining AmeriHealth New Jersey commercial members to the new platform is completed. We will communicate more about this updated timeline later this year.

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