AmeriHealth recognizes that the physician-patient relationship is at the heart of patient care. Our Registered Nurse Health Coaches can assist your practice and help provide coordination of care for your patients enrolled in an AmeriHealth benefit plan (members). We provide information for AmeriHealth members, their families, and physicians, as well as share community resources.
Coordination of care
Our highly-skilled Registered Nurse Health Coaches and licensed Social Workers are available to support your practice in a variety of ways, including:
- coordinating community resources not covered by insurance, such as medication assistance, transportation services, food resources, and home modification programs;
- educating your patients on the importance of medication and plan-of-care adherence;
- assisting your patients in making appointments;
- reporting medication discrepancies and your patients’ needs that are otherwise unreported, such as the need for potential home care;
- assisting with closing gaps in care;
- educating your patients about shared decision-making, which leads to improved adherence to treatment plans;
- supporting your patients post-discharge;
- providing your patients with education about managing a new or chronic condition;
- encouraging your patients to discuss concerns and questions with their health care provider(s).
If you would like to refer an AmeriHealth member to, or speak with, a Registered Nurse Health Coach, please complete the online Physician Referral Form for AmeriHealth New Jersey or AmeriHealth Pennsylvania or call 1-800-313-8628.
AmeriHealth members who are covered through fully insured employer groups are automatically considered eligible for health coaching. AmeriHealth members covered through certain self-insured employer groups may not be eligible for all components of health coaching including condition management. To verify their eligibility, AmeriHealth New Jersey members can call 1-888-YOUR-AH1 and AmeriHealth Pennsylvania members can call 1-800-275-2583.