Effective February 1, 2018, AmeriHealth will be changing
the hours of availability for urgent discharge planning. We will continue to
have staff on hand seven days a week, but the evening hours will change and we
will no longer have on-call staff available in the evening. Please note,
however, that messages can be left with the answering service and will be
returned the next day.
The updated hours for urgent discharge planning will be:
- Monday ? Friday, 8 a.m. ? 5 p.m.
- Saturday ? Sunday and holidays, 9 a.m. ? 5 p.m.
More information
If you have any questions about the updated hours, please call Clinical
Services at 1-888-YOUR-AH1 for AmeriHealth New Jersey and at
1-800-275-2583 for AmeriHealth Pennsylvania. For further
information on discharge planning coordination, please review the Clinical
Services ? Utilization Management section of the Provider Manual for
Participating Professional Providers or the Hospital Manual for
Participating Hospitals, Ancillary Facilities, and Ancillary Providers, as
applicable.