We will be updating our interactive
Provider Automated System, available through 1-800-275-2583, to make it
easier for you to obtain the information you need quickly and efficiently. You
will have the option to "speak" with our automated service 24 hours a day, 7
days a week, through enhanced voice-recognition capability. Starting in
mid-November, we will begin to transition provider calls to the new system,
with all calls on the new system by December 1, 2011.
Through the enhanced Provider Automated System,
the following self-service capabilities will be available:
- Provider authorization inquiry. The
following can be done for authorization inquiries:
- search for existing authorizations by date
or reference number;
- search by single date or entire month;
- search 60 days in the past and 180 days in
future.
Please note that authorizations may be retrieved
only by the provider associated with the authorization. Also, behavioral health
inquiries should continue to be directed to Magellan Behavioral Health, Inc.
- Claims. Search member claims within
two years from current date.
- Member eligibility and benefits. The
phone service continues to offer this information.
- Referral and encounter submissions.
Submit referrals and encounters using the member ID number located on his or
her member ID card.
- Referral inquiry. Search for
existing referrals within 90 days from the current date.
Please be sure to have your NPI, corporate ID
number, and last four digits of your tax ID number ready before you call in
order to complete the listed transactions.
For more tips and information about the Provider
Automated System, a guide will be available on our website at www.amerihealth.com/providerautomatedsystem by
mid-November.