AmeriHealth recognizes that the physician-patient relationship is at the
heart of patient care. Our Registered Nurse Health Coaches (Health Coaches)*
can assist your practice and help provide coordination of care for your
patients enrolled in an AmeriHealth benefit plan (members).†
We provide information for AmeriHealth members, their families, and physicians,
as well as share community resources.
*AmeriHealth Administrators uses Registered Nurse Case
Managers (Case Managers) to assist practices instead of Health Coaches or
Social Workers. For more information, visit ahatpa.com and select
the Members tab or call 1-800-952-3404 to speak with a Case
Manager.
Coordination of care
Our highly skilled Health Coaches or Case Managers, and licensed Social
Workers are available to support your practice in a variety of ways,
including:
- coordinating community resources not covered by insurance, such as
medication assistance, transportation services, food resources, and home
modification programs;
- educating your patients on the importance of medication and plan-of-care
adherence;
- assisting your patients in making appointments;
- reporting medication discrepancies and your patients’ needs that are
otherwise unreported, such as the need for potential home care;
- assisting with closing gaps in care;
- educating your patients about shared decision-making, which leads to
improved adherence to treatment plans;
- supporting your patients post-discharge;
- providing your patients with education about managing a new or chronic
condition;
- encouraging your patients to discuss concerns and questions with their
health care provider(s).
If you would like to refer an AmeriHealth member to a Health Coach, please
complete the online Physician Referral Form for AmeriHealth New Jersey or AmeriHealth Pennsylvania or call
1-800-313-8628.
†AmeriHealth members who are
covered through fully insured employer groups are automatically considered
eligible for health coaching. AmeriHealth members covered through certain
self-insured employer groups may not be eligible for all components of health
coaching including condition management. To verify their eligibility,
AmeriHealth New Jersey members can call 1-888-YOUR-AH1
(1-888-968-7241) and AmeriHealth Pennsylvania members can call
1-800-275-2583.