Based on recent guideline changes made by the Centers for Medicare & Medicaid Services, we are updating the requirements for submitting a SOAP (Subjective, Objective, Assessment, and Plan) Progress Note through ePASS^® for eligible commercial members.

Beginning October 1, 2014, when submitting a SOAP Progress Note, you must submit the claim or encounter with appropriate diagnoses that supports the submission. If a supporting claim or encounter is not submitted, the submission will be considered incomplete, and you will not be eligible to receive an incentive payment for that SOAP Progress Note.

If you have any questions regarding SOAP Progress Notes or ePASS^®, please contact Inovalon at 1-877-448-8125 . For questions about this initiative, please contact Customer Service at 1-888-YOUR-AH1 (1-888-968-7241).