Now when you call the Provider Automated System through
1-800-275-2583, you will reach our updated, interactive
system. The new system makes it easier for you to obtain the information you
need quickly and efficiently.
You now have the option to "speak" with our automated service 24 hours a day, 7
days a week, through enhanced voice-recognition. The following self-service
capabilities are available through the new Provider Automated System:
Provider authorization inquiry. The following functions are available for
authorization inquiries:
search for existing authorizations by date or reference number;
search by single date or entire month;
search 60 days in the past and 180 days in future.
Claims. Search member claims within two years from the current date.
Member eligibility and benefits. The phone service continues to offer this
information.
Referral and encounter submissions. Submit referrals and encounters using the
member ID number located on his or her member ID card.
Referral inquiry. Search for existing referrals within 90 days from the current
date.
Before you call, please be sure to have your NPI, corporate ID number, and last
four digits of your tax ID number ready in order to complete the transactions
listed above.
Please refer to the
guide on our website for more tips and information about the
Provider Automated System.