New address for sending Host Plan medical records

January 29, 2016

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The address for sending Host Plan medical records to Independence has been updated. Effective immediately, please send all Host Plan medical records to:

Independence Blue Cross
Host Medical Records Department
1901 Market Street
Philadelphia, PA 19103

As a reminder, when a Host Plan receives a request for medical records from a Home Plan, it is very important that the records be sent in a timely manner to ensure that the claim is processed in a timely way and the services rendered to the out-of-area member are covered appropriately. To expedite the handling for Host Plan medical record requests, be sure to include a copy of the request letter with the medical records and only send the medical records that have been requested. In addition, for the quickest processing, Host Plan medical records can also be faxed to 215-238-7915 or emailed to bluesquaredhostmedicalrecords@ibx.com.

Note: Independence cannot forward unsolicited medical records to another plan. This information does not apply to appeals or medical records requested directly from a Home Plan.

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