Many of your patients may have received a new member ID card for coverage
going into effect in 2018. As always, it is imperative that providers do the
following prior to rendering services to Independence and out-of-area Blue Plan
- Make a copy. Obtain a copy of the member?s current ID card to ensure
that the most up-to-date information is submitted on the claim.
- Verify eligibility and benefits. Verify eligibility and benefits on
the NaviNet® web portal through the Eligibility and Benefits
Inquiry transaction. For out-of-area Blue Plan members, use the
BlueExchange® Out of Area transaction.
- Complete COB, as applicable. For out-of-area Blue Plan members, have
them complete the Coordination of Benefits (COB) Questionnaire for
Out-of-Area Members, if applicable.
There may be occasions when a member's health insurance goes into effect before
he or she receives a member ID card in the mail. In these situations, ask
members to print a temporary ID card by logging on to our secure member portal,
NaviNet is a registered trademark of NaviNet, Inc., an