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Claims & Billing
Use new ID numbers as we complete our member transition
June 11, 2025
Submitting Claims

​As we prepare to transition the last set of members in group plans to our new operating platform on July 1, 2025, we want to remind you of the importance of using the correct member ID number for the noted date of service.

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Claims & Billing
Sign up for Surescripts® today
June 19, 2025
Authorizations
​Independence Blue Cross (IBX) is committed to providing your patients (our members) with high-quality, affordable prescription drug coverage. To enhance the electronic prior authorization (ePA) process, providers will be required to transition to the Surescripts platform, effective August 1, 2025.
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Programs
IBX’s expanded behavioral health services
June 30, 2025
Member Programs
​Independence Blue Cross (IBX) is closing critical gaps in care and delivering impactful results with its expanded behavioral health services, including services for both mental health and substance use disorder.
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Provider Services:

  • Independence: 1-800-ASK-BLUE (1-800-275-2583)
  • Independence Administrators: 1-888-356-7899​​​

PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

Provider Network Services (PNS) contacts:

Other contact information​​
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    Provider Services:

    • Independence: 1-800-ASK-BLUE (1-800-275-2583)
    • Independence Administrators: 1-888-356-7899​​​

    PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

    Provider Network Services (PNS) contacts:

    Other contact information​​
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