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Claims & Billing
Sign up for Surescripts® today
June 19, 2025
Authorizations

Independence Blue Cross (IBX) is committed to providing your patients (our members) with high-quality, affordable prescription drug coverage. To enhance the electronic prior authorization (ePA) process, providers will be required to transition to the Surescripts platform, effective August 1, 2025.

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Claims & Billing
Use new ID numbers as we complete our member transition
June 11, 2025
Submitting Claims
​As we prepare to transition the last set of members in group plans to our new operating platform on July 1, 2025, we want to remind you of the importance of using the correct member ID number for the noted date of service.
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Policies & Regulations
Updated: Biosimilar Transitions
June 13, 2025
Pharmacy
Independence Blue Cross (IBX), Independence Administrators, and BlueLink TPA are committed to finding innovative ways to make specialty drugs more affordable while ensuring members have access to the medications they need.
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Provider Services:

  • Independence: 1-800-ASK-BLUE (1-800-275-2583)
  • Independence Administrators: 1-888-356-7899​​​

PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

Provider Network Services (PNS) contacts:

Other contact information​​
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    Provider Services:

    • Independence: 1-800-ASK-BLUE (1-800-275-2583)
    • Independence Administrators: 1-888-356-7899​​​

    PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

    Provider Network Services (PNS) contacts:

    Other contact information​​
    ​
    ​
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