​User guides and webinars

November 4, 2014

In the past few years, there have been numerous changes to the look and feel of the NaviNet® web portal (NaviNet Open) and transaction functionality. To help you navigate the portal and specific transactions, we have published user guides and webinars below that provide step-by-step instructions. Please review the guides that pertain to you and contact our Provider eBusiness team through our online Provider eBusiness Inquiry form if you have any questions.

Submitting NaviNet Open inquiries to Independence*

For your convenience, our Provider eBusiness team at Independence created an online Provider eBusiness Inquiry form for NaviNet Open-related inquiries, such as:

  • creating a new account
  • updating an existing account
  • requesting training
  • reporting issues
  • asking additional questions  

*Only providers participating in an Independence network can obtain NaviNet Open access.

Note: All webinars include sound and video and are available in Windows Media Player format.


   1500 Claim Submission Guide (November 2019)
  Adding Trusted Sites: Quick Start Guide (November 2019)
   Allowance Inquiry Guide (November 2019)
    BlueExchange® Guide (Eligibility and Benefits Inquiry and Claim Status Inquiry) (November 2019)
    BlueExchange® Referral and Authorization Submission Guide (November 2019)
  Cash Management Guide (November 2019)
  Claim Investigation Submission Guide (November 2019)
  Claim Log Guide (November 2019)
  Claim Status Inquiry Guide (November 2019)
  Claims Dashboard Guide (October 2019)
  Claims Resolution Matrix (Institutional) (December 2017)
  Claims Resolution Matrix (Professional) (April 2017)
  Document Exchange Guide (November 2019)
  EFT Attestation and Registration Guide (December 2019)
  Eligibility and Benefits Inquiry Guide (July 2020)
  Encounter Submission Guide (November 2019) | Webinar(Sep​tember 2013)