User guides and webinars
In the past few years, there have been numerous changes to the look and feel of the NaviNet® web portal (NaviNet Open) and transaction functionality. To help you navigate the portal and specific transactions, we have published user guides and webinars below that provide step-by-step instructions. Please review the guides that pertain to you and contact our Provider eBusiness team through our online
Provider eBusiness Inquiry form if you have any questions.
Submitting NaviNet Open inquiries to Independence*
For your convenience, our Provider eBusiness team at Independence created an online
Provider eBusiness Inquiry form for NaviNet Open-related inquiries, such as:
- creating a new account
- updating an existing account
- requesting training
- reporting issues
- asking additional questions
*Only providers participating in an Independence network can obtain NaviNet Open access.
Note: All webinars include sound and video and are available in Windows Media Player format.