Review your provider profile

November 19, 2020

​Provider offices are encouraged to review their demographic information published in the provider directory on a quarterly basis.

Our Find a Doctor tool allows Independence members to conduct efficient online searches for network doctors, specialists, hospitals, and other health care professionals. Having the most up-to-date information available is key to making this an effective tool. This information serves an important purpose to members who are choosing a health care provider.

Your provider profile displays the following types of information:

  • provider's gender
  • specialty
  • languages spoken
  • hospital affiliations
  • whether he or she is accepting new patients
  • board certification status
  • availability of weekend hours

This information allows existing or potential members to search for a medical professional with the ability to compare up to three provider profiles side by side so they can make an informed decision for their health care needs.

Plans accepted

Independence offers a variety of plans for both Commercial and Medicare Advantage members. It is important that you know all of the plans accepted under your Professional Provider Agreement or Hospital, Ancillary Facility, or Ancillary Provider Agreement with Independence. Your provider profile includes a list of plans your practice/facility accepts. It is important to know which plans are offered when patients are calling to confirm that you accept their insurance.

The following is a complete list of plans currently offered through Independence:

Commercial plans Medicare Advantage plans*

Keystone HMO Proactive

Keystone 65 Basic HMO

Keystone HMO/POS/Direct POS

Keystone 65 Focus HMO-POS

Keystone HMO CHIP

Keystone 65 Preferred HMO

Personal Choice PPO

Keystone 65 Select HMO

Personal Choice EPO

Personal Choice 65 SM PPO

Personal Choice Tiered

Personal Choice 65 Prime PPO

*There are certain circumstances when a member under 65 qualifies for a Medicare Advantage plan.

Accessing your profile

To view your provider profile, visit the online Find a Doctor tool for Commercial and Medicare Advantage members. Enter your office/facility name in the search field and review the accuracy of the information presented.

Submitting changes

If you need to make changes to the information displayed in your provider profile, please review the steps outlined on the Demographic Maintenance Guide page of our Provider News Center.

Thank you in advance for your participation in this important effort to ensure that our members have access to the most current information about our provider network.