Important information for professional providers​

September 1, 2020

​Effective for dates of service on or after December 1, 2020, Independence Blue Cross and its affiliates (Independence) will be adjusting the base reimbursement rate for primary care physicians (PCP) and specialists.

Independence mailed a notification on September 1, 2020, to providers who are affected by these changes.

Next steps

  • Review your provider roster. Practices that receive the mailing should review the roster included with the letter. If roster changes are needed, log onto the NaviNet® web portal (NaviNet Open), select Independence Blue Cross from the Health Plans/My Plans menu, then Provider File Management from the Workflows menu.
  • Request sample fee schedules. Fee schedule samples for PCPs and specialists are available based on the most commonly billed CPT® codes by specialty. You can request a copy of the sample fee schedule by completing the Provider Fee/Rate Schedule request form.
  • Review rates. Use the Allowance Inquiry transaction on NaviNet Open to look up rates for specific codes. To do so, select Claim Inquiry and Maintenance from the Independence Workflows menu, and then select Allowance Inquiry. For step-by-step instructions on how to use this transaction, refer to the Allowance Inquiry Guide, which is available under User guides and webinars in the NaviNet Open section.


If you have any questions regarding these fee schedule revisions, please call Customer Service at 1-800-ASK-BLUE (1-800-275-2583).

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CPT Copyright 2017 American Medical Association. All rights reserved. CPT® is a registered trademark of the American Medical Association.​