New Provider Experience Initiative

October 15, 2020

Independence is committed to improving the quality of the relationships we have with our participating hospitals, doctors, and other medical professionals that our members trust and rely on. That is why we are pleased to announce the launch of the Provider Experience Initiative. This new initiative is focused on strengthening the partnerships we have with providers in the region.

Through the Provider Experience Initiative, we hope to:

  • Make it easier for you to work with us by maximizing efficiency, simplifying day-to-day interactions, and streamlining processes for activities such as claims processing, credentialing, utilization management, and benefit eligibility.
  • Be a more accessible partner by enhancing bi-directional information sharing, helping you better navigate our organization, and assisting you in making clinical care investments.
  • Better align on our shared mission of improving our members’ and your patients’ care by listening closely to your feedback and developing programs that simplify and optimize value-based models of care.

Independence is committed to this initiative. We’ve already communicated some of the changes we are making, like introducing a new provider engagement application called PEAR Practice Management on the Provider Engagement, Analytics & Reporting (PEAR portal). This will replace the NaviNet® web portal (NaviNet Open) and make a real difference in how we all collaborate on care. As this type of activity continues, you can expect to see five-minute surveys sent quarterly to help measure your overall experience, new tools and technology that will enhance the way you work and communicate with us, increased support on innovations to improve clinical care, and streamlined processes for inquiries and issue escalation.

We look forward to working with you on this important initiative.

Learn more

For more information, read the press release on the Independence Newsroom.

NaviNet® is a registered trademark of NantHealth, an independent company.