​NaviNet Open and EDI: eBusiness hotline will be discontinued on March 15, 2021​

February 10, 2021

Effective March 15, 2021, the eBusiness hotline (215-640-7410) will be discontinued. Providers should use the online Provider eBusiness Inquiry Form for NaviNet® web portal (NaviNet Open) and electronic data interchange (EDI) related issues and questions, or Trading Partner Registration escalations.*

Providers must use the Provider eBusiness Inquiry Form beginning March 15, 2021. All NaviNet Open and EDI inquiries will be answered in the order that they are received.

*Only providers participating in an Independence network can obtain NaviNet Open access.

NaviNet® is a registered trademark of NantHealth, an independent company.​​