Update to commercial telemedicine policy​

June 30, 2021

​Independence is making the option of virtual care a more significant part of its future by updating its telemedicine policy for commercial members and including many of the expanded services covered during the COVID-19 pandemic. The updated policy took effect July 1, 2021.

Many specialists, not just primary care providers, can use telemedicine as a complement to in-person physical and mental health care.​​​

​You can read more about the eligible services, provider specialties, coding, and reimbursement in commercial Medical Policy #00.10.41h​​. 

​​The current reimbursement rates will remain​​ in effect until December 31, 2021.

​We will regularly evaluate this policy, telemedicine technical capabilities, and
industry trends to make sure we are meeting our members' and providers' needs.​