Independence members will begin to receive new member ID cards for coverage effective January 1, 2022. The new cards will include the amount of the in-network and out-of network deductibles and the in-network and out-of-network out-of-pocket maximum. The deductibles and out-of-pocket maximums will be given for both the individual and the family.
This additional information on the ID cards is required as part of recent legislation passed by Congress to protect patients – the Consolidated Appropriations Act (CAA) and No Surprises Act.
Please confirm the member's coverage and eligibility at each visit and before rendering services.
- Make a copy of their ID card. Use the most recent member information when submitting claims.
- Verify eligibility and benefits. Use the Eligibility & Benefits transaction within PEAR Practice Management on the PEAR portal.
For out-of-area Blue Plan members, use the BlueExchange® Out of Area transaction.
- Complete the COB, as applicable. For out-of-area Blue Plan members, have them complete the Coordination of Benefits (COB) Questionnaire for Out-of-Area Members, if applicable.
If a member does not have their new ID card yet or forgot it, please ask that member to print a temporary ID card by logging on to our secure member portals on the Independence or Independence Administrators websites.