​​​​​Utilization management programs



In certain instances, Independence has delegated utilization review activities to entities with expertise in medical management of a certain membership population or type of benefits (such as mental health/substance abuse, diagnostic imaging, and outpatient radiation therapy). A formal delegation and oversight process is established in accordance with applicable law and with nationally recognized utilization review and quality assurance accreditation body standards. In such cases, the delegate’s utilization review criteria are generally adopted by Independence for use by the delegated entity.

Independence has delegated utilization review activities to:

  • Carelon Medical Benefits Management (Carelon), an independent company
  • eviCore healthcare (eviCore), an independent specialty benefit management company
  • Magellan Healthcare, Inc. (Magellan), an independent company

Common resources

The following resources are commonly used among all of the utilization management programs:


Independence has contracted with Carelon to perform preapproval/precertification for certain services for our managed care members. Services include:

  • Cardiology Utilization Management Program
  • Musculoskeletal Utilization Management Program
  • Certain outpatient nonemergent diagnostic imaging services
  • Sleep studies

>>More about Carelon​


Independence has contracted with eviCore to manage preapproval/precertification requests for the following services:

  • certain genetic/genomic tests for all commercial and Medicare Advantage members;
  • nonemergent outpatient radiation therapy services for all commercial and Medicare Advantage members.

Note: Preapproval/precertification is not required when radiation therapy is rendered in the inpatient hospital setting.

>>More about eviCore


Utilization review activities for mental health/substance abuse services have been delegated by Independence to a contracted behavioral health management company, Magellan. This company administers the mental health and substance abuse benefits for the majority of our members.

>>More about Magellan

Magellan Healthcare, Inc. manages mental health and substance abuse benefits for most Independence members.