​​If you're a health care provider in the greater Philadelphia area, you can utilize the expertise of our Provider Partnership Associates (PPAs) for help with issues like claims, set-up, education about products, networks, and procedural guidelines.

Working with Provider Network Services (PNS)

Find your PPA representative

• Use the online PNS Contact Tool to locate and contact your PPA. Please follow the instructions—found at the top of the tool—as applicable to your provider type. Some providers may not have an assigned PPA and will be required to complete a Provider Network Services inquiry request form.

Additional support

• Support is also available by contacting Provider Customer Service at 1-800-ASK-BLUE (1-800-275-2583).

More about the PNS team

• The PNS team supports hospitals, individual community professional providers, and ancillary entities across nine counties in the greater Philadelphia area.
• They aim to facilitate smoother operations and ensure providers have access to necessary resources.

Encourage your team or organization to take advantage of these services to address operational challenges and enhance understanding of Independence Blue Cross products and procedures.

Additional resources:

Other self-service tools and resources that you may find useful:

• Provider Engagement, Analytics & Reporting (PEAR) portal
• Provider Tools and Resources

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