In recognition of Mental Health Awareness Month, Independence Blue Cross (IBX) is highlighting behavioral health programs and resources designed to support our members through integrated medical and behavioral health care delivery.
Guiding your patients to the right care
The IBX Behavioral Health Care Navigation team provides personalized support and guidance to help IBX members connect to the right care at the right time. They can:
- Match patients with an in-network provider
- Schedule in-person or virtual appointments
- Identify urgent or escalating conditions
- Provide in-the-moment support during times of crisis
Providers can refer IBX members by calling 1-800-688-1911.
Connecting your patients to high-quality care fast
IBX members can access a robust, high-quality, and culturally responsive behavioral health network, including psychiatric providers and therapists.
IBX members can visit ibx.com/bhcare to learn more about our behavioral health network or call 1-800-688-1911 to get an appointment scheduled.
Additional behavioral health tools and resources
IBX also offers several behavioral health tools and resources to help support its members.
Quartet Health*
IBX members enrolled in fully insured health plans can get additional support from Quartet Health, a company that matches patients to in-network mental health care that fits their needs and preferences. IBX members can use Quartet Health at no additional cost. However, if they see a provider, their copay or deductible may apply.
Shatterproof Treatment Atlas tool*
IBX members have access to the Shatterproof Treatment Atlas® tool, which helps people search and compare addiction treatment facilities to find high-quality care for themselves or their loved ones.
Self Care from Spring Health*
IBX members have free access to Self Care from Spring Health, which offers a library of 1,000+ video and audio-based exercises and articles that are designed to bring immediate relief while promoting long-term skills for developing and maintaining well-being.
IBX members can use Self Care anytime at springhealth.com or by downloading the Spring Health app from the App Store or Google Play.
*Quartet Health, Shatterproof, and Spring Health are independent companies.
Learn more
Providers are encouraged to share this information with IBX members as appropriate. You can learn more about IBX's behavioral health services and resources by visiting IBX and referring to Section 8: Behavioral Health in our Provider Manual.
26-0115