​​​​​On August 1, 2025, Independence Blue Cross (IBX) switched from CoverMyMeds to the Surescripts Prior Authorization Portal (Surescripts) for all electronic prior authorizations (ePA). Any submissions made through CoverMyMeds are no longer accepted.

Your registration with Surescripts ePA streamlines the prescription submission and minimizes delays for your patients, our members.

• Quick sign-up: Registering for Surescripts takes approximately 10 minutes.
• Enhanced security: Surescripts uses CLEAR identity proofing with biometric technology and Multi-Factor Authentication (MFA) to ensure secure access to the portal. This will require your driver's license and photo to be uploaded.
• No major workflow changes: Once registered, the core ePA process remains the same.

If you try to submit an ePA using CoverMyMeds, you will receive the message below. To proceed, you must register for Surescripts to submit the ePA by copying and pasting the registration link into your browser.  

If you receive this message from CoverMyMeds, please be on the lookout for a notification from Optum regarding faster prior authorization completion using a Surescripts transaction (TRX) code. This notification may arrive via fax or be added directly to your worklist if you already have a Surescripts Prior Authorization account or service.

For health system providers/groups: You may have already submitted information directly to Surescripts for user registration and CLEAR verifications. If so, you should have received an email confirming verification and the ability to use the Surescripts Prior Authorization Portal. If you have not received an email, please contact your health care administrator or health services manager.

Additional information

Providers can still complete a prior authorization form and fax all supporting medical information for each prescription to the pharmacy benefit manager at 1-888-671-5285 or call 1-888-678-7012 (Commercial) or 1-888-678-7015 (Medicare Advantage).

Learn more about Surescripts with FAQs, instructional videos, and a quick start guide. If you need help signing up for Surescripts, submit a ticket or call 1-866-797-3239, Monday through Friday, 8 a.m. to 8 p.m., ET. We also encourage you to review our Surescripts FAQ​ for any questions about the ePA process.                                                                                    

Stay informed and visit the Pharmacy Resource Page to keep yourself up to date.

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