​​​​​​​Due to plan changes and renewal of coverage effective July 1 for many members, Independence Blue Cross would like to remind providers to confirm their patient's (our member's) coverage and eligibility at each visit and before rendering services.

Best practices

1. Make a copy of their ID card. Use the most recent member information when submitting claims.
   • For out-of-area Blue Plan members, refer to the Quick guide to Blue member ID cards.
2. Verify eligibility and benefits. Check a patient's eligibility and benefits using the Eligibility & Benefits transaction in PEAR Practice Management on the Provider Engagement, Analytics & Reporting (PEAR) portal.
   • For out-of-area Blue Plan members, use the BlueExchange® Out of Area transaction.
3. Complete the COB, as applicable. For out-of-area Blue Plan members, have them complete the Coordination of Benefits (COB) Questionnaire for Out-of-Area Members, if applicable.

If a member does not have their new ID card yet or forgot it, ask the member to print a temporary ID card by logging on to our secure member portal available at ibx.com.