​As part of our transition to our next generation platform, we are making changes to the Provider Automated System used when calling Provider Services at 1-800-ASK-BLUE (1-800-275-2583). 

Along with hearing a new voice when you call, you'll hear some new options. Please listen carefully to the new options so your call is properly routed. 

Once the Provider Authentication process is complete, the main menu will offer the following options: 

• Eligibility
• Benefits
• Claims
• Authorizations
• Accumulators

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The Accumulators option provides information related to the member's deductible and/or visit limit details.

​We updated our Navigating the Provider Automated System guide to reflect the new Accumulators workflow.

Visit our dedicated Platform Transition page to stay up to date on the upcoming changes related to our transition. 

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