Our phased migration to a new platform
Independence Blue Cross is working to move our core business to a new claims processing platform, a process that will continue through 2025. Independence Administrators will continue to use its existing platform for claims processing, with enhanced capabilities to come. This transition to a next generation platform will help us efficiently deliver new and innovative products and services.
Visit this dedicated section of the Provider News Center frequently to stay apprised of our transition activity. We are dedicated to providing a smooth transition for our doctors, hospitals, and health care facilities, with a focus on and commitment to service and stability.
Topics include:
General
Seventh session of platform transition training now available July 18, 2024
Update on our transition to a new platform May 15, 2024
Sixth session of platform transition training now available May 6, 2024
Fifth session of platform transition training now available March 25, 2024
Fourth session of platform transition training now available February 8, 2024
Important! New menu options when calling Provider Services December 19, 2023
Third session of platform transition training now available December 18, 2023
Second session of platform transition training now available November 21, 2023
Platform transition training now available October 17, 2023
Information session on platform transition coming soon! October 9, 2023
Stay informed: Update on our phased migration to new platform September 1, 2023
Preparing a three-year, phased migration to new platform February 8, 2023
Member ID cards/eligibility
Authorization workflow changes
Provider Payment Transition
Billing/Claim submissions
Differences in claims processing for Multiple Procedure Payment Reduction policy for Always Therapy services July 18, 2024
Submitting medical records requested from the Home Plan June 27, 2024
Review diagnosis age guidelines to ensure proper claims processing June 27, 2024
Now available: Updated payer ID grids June 27, 2024
Upcoming change to message codes for our Enhanced Claim Editor Program April 4, 2024
Issue with processing claims with authorizations that include dosing and frequency detail March 21, 2024
Change in reimbursement display for inpatient stays March 19, 2024
Avoid claim rejections for missing taxonomy codes February 6, 2024
Billing reminders for ambulance providers February 5, 2024
Tips for successfully submitting claims January 17, 2024
Reminder: Corrected claim submission procedures January 11, 2024
Now available: Payer ID grids for 2024 December 18, 2023
Requirements for billing with taxonomy codes December 13, 2023
Billing reminders to ensure proper claims processing November 21, 2023
Guidelines for billing with taxonomy codes October 10, 2023
Continue to follow policy and industry standard correct coding guidelines September 14, 2023
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