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Platform Transition

​​​​​Preparing a three-year, phased migration to new platform

Beginning in 2023 and continuing over the next three years, Independence Blue Cross will work to move our core business to a new claims processing platform. Independence Administrators will continue to use its existing platform for claims processing, with enhanced capabilities to come. This transition to a next generation platform will help us efficiently deliver new and innovative products and services.

Visit this dedicated section of the Provider News Center frequently to stay apprised of our transition activity. More specific details will be shared over the coming months. We are dedicated to providing a seamless transition for our doctors, hospitals, and health care facilities, with a focus on and commitment to service and stability.

Key Updates

Starting in 2024: New member​ ID car​d structure  September 14, 2023

Continue to follow policy and in​dustry standard correct coding guidelines September 14, 2023

Stay informed: Update on our phased migration to new platform September 1, 2023

Action to come: Independence to transition to new EDI Gateway vendor April 3, 2023

Preparing a three-year, phased migration to new platform February 8, 2023


Next generation platform transition: FAQ September 1​, 2023