​​​​We are finalizing business activities related to our phased migration to a new claims processing platform before we retire the prior claims processing platform on October 31, 2026.

As a reminder, all Independence Blue Cross (IBX) members were migrated to our new claims processing platform in phases. The final groups completed migration in July 2025. Claims with dates of service before the group's migration date continued to process on the prior platform during the runout period. That runout period ends in October. Therefore, we are advising you to submit claims that may not fall within the timely filing requirement beyond October. 

Action required

If you have claims or claim adjustments with dates of service prior to July 1, 2025, (Local or BlueCard® Host) that still need to be submitted in accordance with timely filing requirements, please submit them by October 2, 2026. This will allow time for processing before the prior platform is decommissioned and will help avoid claim rejections.

Claim submissions on or after November 1

There is no change in the claim submission process. Please continue submitting through usual channels. All claims received on or after November 1, 2026, will be processed solely on the new claims platform and will adhere to timely filing requirements. Corrections submitted outside the contracted filing window will be denied, as they do today.

If you have questions on outstanding claims submissions, please contact Provider Customer Service at 1-800-ASK-BLUE (1-800-275-2583).

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