The Provider Manual for Participating Professional Providers (Provider Manual) and Hospital Manual for Participating Hospitals, Ancillary Facilities, and Ancillary Providers (Hospital Manual) have recently been updated and are now available through the NaviNet^® web portal. The manuals are located in the Current Publications section of IBC Plan Central.

To assist you in identifying the changes made, please refer to the new Revision History page, which outlines the revision date, a brief description of the change, and the section(s) of the manual that were impacted. There is a separate Revision History page for each manual.

If you do not have access to NaviNet, you can register by going to NaviNet and selecting Sign Up from the top right. Paper copies of the manuals are available by submitting an online request or by calling the Provider Supply Line at 1-800-858-4728.

Updates are made, as needed, on a monthly basis, so please be sure to check NaviNet Plan Central frequently to ensure you have the most up-to-date information regarding our policies, procedures, and programs.

NaviNet^® is a registered trademark of NaviNet, Inc., an independent company.