Administrative

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Administrative

The Administrative section is designated for information pertaining to non-clinical aspects of doing business with Independence. You can learn about changes to internal processing systems, updated referral and eligibility requirements, member cost-sharing, credentialing procedures, new provider resources, and our efforts to keep health care costs down.

Communications

Admi
2023 Updates
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  Reminder: CAA mandates validation of your provider data every 90 days to avoid suppression from our directory Posted: 6/28/2023
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  Check member ID cards and verify eligibility Posted: 6/23/2023
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  Medicaid Redetermination: Help your patients continue their health care coverage Posted: 6/7/2023
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  Reminder: Confirm or apply for your PROMISe™ ID to avoid claims denials Posted: 6/6/2023
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  Register now for the PEAR portal Posted: 5/24/2023
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  Action to come: Independence to transition to new EDI Gateway vendor Posted: 4/3/2023
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  Coinsurance for select Part B drugs will decrease on April 1 if the price has outpaced inflation Posted: 3/31/2023
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  CAA mandates validation of your provider data every 90 days to avoid suppression from our directory Posted: 3/31/2023
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  Honoring our doctors on March 30, National Doctors' Day Posted: 3/30/2023
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  Required lead time when updating your provider information Posted: 3/16/2023
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  Help fight against health insurance fraud and abuse Posted: 3/13/2023
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  Independence is insourcing Utilization Management services for Behavioral Health on April 1 Posted: 3/9/2023
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  Thank you for helping us earn five-star recognition from CMS for a second year in a row Posted: 3/7/2023
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  Nominate a nurse for the Celebrate Caring campaign by March 12 Posted: 3/2/2023
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  AIM Specialty Health transitioned to Carelon Medical Benefits Management Inc. as of March 1, 2023 Posted: 3/2/2023
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  Ensure proper submission of appeals Posted: 2/27/2023
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  Preparing a three-year, phased migration to new platformPosted: 2/8/2023
Admi
2022 Updates
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  CAA mandates validation of your provider data every 90 days to avoid suppression from our directory Posted: 12/28/2022
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  Concierge medical care violates the terms of your provider agreement with Independence Blue Cross Posted: 12/20/2022
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  Medicare Outpatient Observation Notice submission guidelines Posted: 12/13/2022
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  Billing and cost-sharing for individuals enrolled in the Qualified Medicare Beneficiary program Posted: 12/12/2022
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  It’s important to refer members to in-network labs for services Posted: 12/12/2022
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  CAA mandates validation of your provider data every 90 days to avoid suppression from our directory Posted: 9/28/2022
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  No Surprises Act: Independent dispute resolution process for out-of-network providers Posted: 9/16/2022
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  It's important to refer members to in-network labs for services Posted: 9/8/2022
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  Be prepared for provider authentication when contacting Provider Services Posted: 7/19/2022
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  Transparency in Coverage requirement Posted: 7/1/2022
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  Validate your provider data every 90 days to avoid suppression from our directory Posted: 6/29/2022
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  Improved method to contact our Provider Network Services team Posted: 6/13/2022
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  Update your browser now: Support for Internet Explorer 11 ending June 15, 2022 Posted: 5/18/2022
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  Winners and finalists of our Celebrate Caring campaign Posted: 5/9/2022
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  Please attest your provider data to avoid suppression from our directory Posted: 4/27/2022
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  Reminder – Check dental benefits for oral surgery services Posted: 4/7/2022
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  Visit our dedicated BlueCard^® page for important program information Posted: 3/31/2022
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  CAA mandates compliance for provider directory data Posted: 3/24/2022
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  Scheduling annual well visits and immunizations for children and adolescents: What is covered and when Posted: 3/17/2022
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  Join us in the fight against health care fraud Posted: 3/15/2022
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  Technology update: Support for Internet Explorer 11 ending in June Posted: 2/7/2022
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  New federal mandates: Please stay informed Posted: 1/6/2022
Admi
2021 Updates
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  What you need to know about the No Surprises Act – Effective January 1, 2022 Posted: 12/30/2021
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  Accepting new patients in your practice and closing patient panels Posted: 12/30/2021
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  CAA: New member ID cards Posted: 12/30/2021
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  CAA: Independence is compliant with Continuity of Care provision Posted: 12/29/2021
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  Join our network: How to become a participating provider with Independence Posted: 12/15/2021
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  Celebrating a major Medicare Advantage milestone Posted: 12/1/2021
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  Medicare Outpatient Observation Notice submission guidelines Posted: 11/30/2021
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  Vaccine coverage for influenza, pneumonia, and shingles Posted: 11/12/2021
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  It’s important to refer members to in-network labs for services Posted: 11/1/2021
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  Steps to become a credentialed provider with Independence Posted: 9/27/2021
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  It’s important to refer members to in-network labs for services Posted: 9/20/2021
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  Reminder: Check member ID cards and verify eligibility Posted: 9/3/2021
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  Philips Respironics recall for certain CPAP, BiPAP, and ventilator devices Posted: 9/2/2021
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  Join our email list today! Sign up to receive the latest news from Independence Posted: 6/30/2021
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  It’s important to refer members to in-network labs for services Posted: 6/22/2021
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  CMS interoperability and patient access mandatePosted: 5/24/2021
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  Become a credentialed provider with Independence Posted: 4/6/2021
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  Disaster Recovery Exercise Posted: 4/5/2021
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  Be compliant when you refer members for lab services Posted: 4/5/2021
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  Refer members to in-network labs for servicesPosted: 3/31/2021
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  Using in-network labs for services Posted: 3/31/2021
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  Help fight against health insurance fraud and abuse Posted: 3/25/2021
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  What the Consolidated Appropriations Act means to Independence providersPosted: 3/18/2021
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  Now in effect: NaviNet Open and EDI: eBusiness hotline was discontinued on March 15, 2021Posted: 3/15/2021
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  New collaboration with Quartet Health helps connect patients to behavioral health carePosted: 3/8/2021
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  Stay informed! Join our email list to receive the latest news from Independence Posted: 2/26/2021
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  NaviNet Open and EDI: eBusiness hotline will be discontinued on March 15, 2021Posted: 2/10/2021
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  Concierge medical care violates the terms of your provider agreement with IndependencePosted: 2/9/2021
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  Check member ID cards and verify eligibility Posted: 2/1/2021
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  Updated FEP Case Management Program Consent Form now availablePosted: 1/19/2021
Admi
2020 Updates
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  Blue HPN Host Membership in our Service Area Posted: 12/22/2020
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  Medicare Outpatient Observation Notice submission guidelinesPosted: 12/4/2020
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  Opioid treatment programs available to eligible Medicare Advantage membersPosted: 12/3/2020
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  Review your provider profilePosted: 11/19/2020
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  Becoming a credentialed professional providerPosted: 11/16/2020
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  Stay informed! Receive news and announcements from Independence Posted: 11/9/2020
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  Required lead time when updating your provider informationPosted: 10/20/2020
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  New! Independence accepting applications for inaugural Clinical Care Innovation Grants Posted: 10/16/2020
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  New Provider Experience InitiativePosted: 10/15/2020
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  New guide for post-acute facility admissionsPosted: 9/23/2020
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  New state-based exchange for 2021 health insurance plansPosted: 9/21/2020
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  Refer members to in-network labs for services Posted: 9/8/2020
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  We want to hear from you!Posted: 8/20/2020
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  The Benefits of IndexPro^TM: Getting patients ready for the fall seasonPosted: 8/11/2020
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  Medical and Claim Payment Policy Portal system updates coming soon! Posted: 8/4/2020
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  Specialist reports now available on IndexPro^TMPosted: 8/3/2020
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  The Benefits of IndexPro^TM: Keeping patients up to date with vaccinationsPosted: 7/28/2020
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  The Benefits of IndexPro^TM: Creating outreach listsPosted: 7/21/2020
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  Health of America report: Colorectal cancer risks increase in all generationsPosted: 7/20/2020
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  The Benefits of IndexPro^TM: Achieving five starsPosted: 7/14/2020
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  The Benefits of IndexPro^TM: Closing gaps in carePosted: 7/7/2020
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  Introducing a new series: The Benefits of IndexPro^TMPosted: 6/30/2020
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  Update your provider profile accurately with CAQHPosted: 6/24/2020
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  Redesigned Independence website coming soon! Posted: 6/18/2020
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  COVID-19 (Coronavirus): PROMISe^TM ID requirement suspension Posted: 6/17/2020
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  PEAR portal end-user management: Key definitions and best practices Posted: 6/2/2020
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  COVID-19 (Coronavirus): Temporary credentialing proceduresPosted: 5/6/2020
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  CMS prohibits ABN for Medicare Advantage members Posted: 4/27/2020
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  COVID-19 (Coronavirus): CMS beneficiary notice delivery optionsPosted: 4/10/2020
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  Changes to precertification services delegated to Tandigm HealthPosted: 4/3/2020
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  Review your provider profile Posted: 2/27/2020
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  Using CAQH for provider informationPosted: 2/19/2020
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  Required lead time when updating your provider information Posted: 2/18/2020
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  Help fight against fraud, waste, and abusePosted: 2/13/2020
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  Becoming a credentialed professional providerPosted: 2/4/2020
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  Obtain a PROMISe^TM ID to receive payment for services provided to your Independence CHIP membersPosted: 1/29/2020
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  Check member ID card and verify eligibility with every visit Posted: 1/27/2020
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  Required lead time when updating your provider information Posted: 1/21/2020
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  Improved method to contact our Provider Network Services teamPosted: 1/14/2020
Admi
2019 Updates
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  New Medicare card transition period ends December 31, 2019Posted: 12/23/2019
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  Required lead time when updating your provider informationPosted: 12/19/2019
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  Thank you for providing feedback via our Provider Services Call Center surveyPosted: 12/17/2019
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  Self-funded groups must elect to participate in vendor-based utilization management programsPosted: 12/16/2019
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  Important! New menu options for our Customer Service number Posted: 12/13/2019
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  Medicare Outpatient Observation Notice submission guidelinesPosted: 11/12/2019
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  Coverage for emergency ambulance response and treatment without transport Posted: 11/12/2019
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  Becoming a credentialed professional providerPosted: 11/1/2019
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  Help us improve your experience with the Provider Services Call CenterPosted: 10/28/2019
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  Ensure proper routing of CFID audit questionsPosted: 10/22/2019
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  Required lead time when updating your provider informationPosted: 10/21/2019
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  Sign up! Receive news and announcements from Independence Posted: 9/30/2019
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  New agreement with CTCA offers more options for cancer carePosted: 9/27/2019
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  Required lead time when updating your provider informationPosted: 9/24/2019
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  New resource available! Use our Demographic Maintenance Guide to help you update your provider demographicsPosted: 9/23/2019
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  Staying connected with you through Provider Engagement ForumsPosted: 9/17/2019
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  Important information! CRNP contracting and credentialingPosted: 9/17/2019
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  New resources to improve physical accessibility for people with disabilitiesPosted: 9/12/2019
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  AIM to allow pre-service review for arterial ultrasounds Posted: 9/4/2019
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  Required lead time when updating your provider informationPosted: 8/21/2019
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  Now in effect: A PROMISe^TM ID is required to receive payment for services provided to your Independence CHIP membersPosted: 8/1/2019
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  Check member ID card and verify eligibility with every visit Posted: 7/26/2019
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  Use CAQH to update your practice information in our directoryPosted: 7/22/2019
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  Required lead time when updating your provider information Posted: 7/22/2019
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  Required lead time when updating your provider information Posted: 6/24/2019
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  Important deadline: Register before July 1, 2019, for a PROMISe^TM ID to receive payment for services provided to your Independence CHIP members!Posted: 6/21/2019
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  Becoming a credentialed professional providerPosted: 6/19/2019
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  Updated contact information for QIO contractors for Medicare health plan enrolleesPosted: 6/10/2019
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  Now in effect: Precertification requirement for non-emergent inpatient transfers, including ambulance transport Posted: 6/4/2019
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  Required lead time when updating your provider information Posted: 5/29/2019
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  Important deadline: Register before July 1, 2019, for a PROMISe^TM ID to receive payment for services provided to your Independence CHIP members!Posted: 5/17/2019
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  Upcoming precertification requirement for non-emergent inpatient transfers, including ambulance transport Posted: 5/1/2019
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  Required lead time when updating your provider information Posted: 4/30/2019
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  Important deadline: Register before July 1, 2019, for a PROMISe^TM ID to receive payment for services provided to your Independence CHIP members!Posted: 4/18/2019
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  Self-funded groups must elect to participate in vendor-based utilization management programsPosted: 4/8/2019
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  Help fight against fraud, waste, and abusePosted: 4/4/2019
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  Quil appoints a new CEOPosted: 4/3/2019
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  Important deadline: Register before July 1, 2019, for a PROMISe^TM ID to receive payment for services provided to your Independence CHIP members!Posted: 3/21/2019
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  Ensure proper routing of CFID audit questionsPosted: 3/21/2019
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  Required lead time when updating your provider information Posted: 3/20/2019
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  Announcing the Celebrate Caring: Nominate a Nurse campaignPosted: 3/15/2019
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  Update: SEPTA contract dispute resolvedPosted: 3/13/2019
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  Important information about SEPTA Posted: 3/7/2019
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  The annual CAHPS survey – how your office can impact the member experiencePosted: 3/1/2019
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  Required lead time when updating your provider information Posted: 2/21/2019
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  Important deadline: Register before July 1, 2019, for a PROMISe^TM ID to receive payment for services provided to your Independence CHIP members!Posted: 2/19/2019
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  Check member ID card and verify eligibility with every visitPosted: 2/12/2019
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  2019 out-of-pocket maximums for commercial HMO, POS, and PPO members Posted: 2/11/2019
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  Required lead time when updating your provider information Posted: 1/23/2019
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  Will you receive payment for services provided to your Independence CHIP members?Posted: 1/18/2019
Admi
2018 Updates
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  Will you receive payment for services provided to your Independence CHIP members?Posted: 12/20/2018
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  Updated Provider Services call center holiday hoursPosted: 12/20/2018
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  Required lead time when updating your provider information Posted: 12/17/2018
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  Important information about the Medicare Outpatient Observation Notice Posted: 12/10/2018
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  Introducing the new ePASS^® Next platform Posted: 12/10/2018
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  Reminder: New EFT requirement Posted: 12/3/2018
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  Required lead time when updating your provider information Posted: 11/26/2018
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  Collaboration between Independence and Penn Medicine yields unprecedented resultsPosted: 11/20/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 11/14/2018
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  Reminder: New EFT requirement Posted: 11/2/2018
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  Independence Blue Cross and Premier Orthopaedics reach a new five-year agreementPosted: 10/31/2018
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  Required lead time when updating your provider information Posted: 10/22/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 10/17/2018
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  Member consent form for submitting appeals for cosmetic or E/I servicesPosted: 10/8/2018
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  Reminder: New EFT requirementPosted: 9/26/2018
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  Updated information regarding lead time requirements when updating your provider information Posted: 9/21/2018
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  Reminder: Change to BCBSA prefix assignments now in effectPosted: 9/21/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 9/14/2018
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  Help fight against fraud, waste, and abusePosted: 8/31/2018
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  Ensure proper routing of CFID audit questionsPosted: 8/27/2018
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  Required lead time when updating your provider informationPosted: 8/24/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 8/17/2018
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  Upcoming Risk Adjustment Data Validation audit assessmentPosted: 8/10/2018
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  Member Care Cost Estimator tool now availablePosted: 7/30/2018
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  Clarification: Collecting member cost-sharingPosted: 7/27/2018
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  Required lead time when updating your provider information Posted: 7/25/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 7/19/2018
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  Reminder: Change to BCBSA prefix assignments now in effectPosted: 7/18/2018
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  Reviewing your provider demographic information in the Independence provider directoryPosted: 7/11/2018
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  New EFT requirement Posted: 6/29/2018
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  Required lead time when updating your provider informationPosted: 6/25/2018
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  Update your provider record with the NaviNet^® Provider File Management transaction Posted: 6/21/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 6/19/2018
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  Coming soon: Changes to the Provider News CenterPosted: 6/12/2018
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  New credentialing process and contact information Posted: 6/8/2018
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  Required lead time when updating your provider information Posted: 5/31/2018
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  Updates to the process for terminating an Independence member from your practicePosted: 5/23/2018
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  Change to BCBSA prefix assignments now in effectPosted: 5/18/2018
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  Reminder: Important information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 5/16/2018
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  Required lead time when updating your provider informationPosted: 4/23/2018
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  Independence Health Group and Comcast form partnership aimed at creating new, patient care technology and communications platformPosted: 4/19/2018
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  Updated information regarding obtaining a PROMISe^TM ID to render services to CHIP membersPosted: 4/17/2018
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  Referral procedures for hospital admissionsPosted: 3/28/2018
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  Required lead time when updating your provider informationPosted: 3/27/2018
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  Reminder: CHIP providers must obtain a PROMISe^TM ID to render services to CHIP membersPosted: 3/14/2018
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  NaviNet^® Provider File Management transaction now available Posted: 3/7/2018
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  CMS to issue new Medicare cardsPosted: 2/28/2018
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  Ensure proper routing of CFID audit questions Posted: 2/26/2018
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  Reminder: CHIP providers must obtain a PROMISe^TM ID to render services to CHIP membersPosted: 2/23/2018
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  Update: Upcoming change to BCBSA prefix assignmentsPosted: 2/14/2018
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  Request office administration and patient education resources onlinePosted: 2/5/2018
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  Required lead time when updating your provider information Posted: 1/22/2018
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  Proper procedures for appealing adverse coverage decisionsPosted: 1/18/2018
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  Reminder: CHIP providers must obtain a PROMISe^TM ID to render services to CHIP membersPosted: 1/17/2018
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  Changes to our policy on facility appeals for lack of medical necessity Posted: 1/17/2018
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  Check member ID card and verify eligibility every timePosted: 1/3/2018
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  Reminder: Referrals have been removed for Medicare Advantage HMO members Posted: 1/2/2018
Admi
2017 Updates
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  2018 out-of-pocket maximums for commercial HMO, POS, and PPO members Posted: 12/21/2017
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  Change in after-hours coverage for urgent discharge planningPosted: 12/20/2017
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  Reminder: Important information about the Medicare Outpatient Observation Notice Posted: 12/19/2017
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  Reminder: CHIP providers must obtain a PROMISe^™ ID to render services to CHIP membersPosted: 12/15/2017
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  Upcoming HEDIS^® medical record review Posted: 12/8/2017
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  2017-2018 Clinical Practice Guideline Summary now available Posted: 12/6/2017
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  Required lead time when updating your provider informationPosted: 11/29/2017
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  Reminder: Precertification for certain services has been delegated to Tandigm HealthPosted: 11/21/2017
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  Upcoming change to BCBSA prefix assignmentsPosted: 11/20/2017
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  Reminder: New requirements for CHIP providersPosted: 11/15/2017
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  Ensure proper routing of CFID audit questionsPosted: 11/14/2017
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  Providers must obtain precertification for certain items and/or services when requiredPosted: 11/7/2017
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  Reminder: Precertification for certain services has been delegated to Tandigm HealthPosted: 10/25/2017
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  Required lead time when updating your provider information Posted: 10/24/2017
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  Look for our redesigned member portalPosted: 10/20/2017
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  Reminder: New requirements for CHIP providersPosted: 10/17/2017
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  Independence Blue Cross and Tower Health reach agreement on new three-year contractPosted: 10/6/2017
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  Important: Information regarding the acquisition of five Community Health Systems, Inc. hospitalsPosted: 10/1/2017
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  Required lead time when updating your provider informationPosted: 9/29/2017
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  Requirements for submitting expedited appeals on behalf of Medicare Advantage membersPosted: 9/20/2017
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  Important information regarding our transition to a new medical management systemPosted: 9/12/2017
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  Upcoming Risk Adjustment Data Validation audit assessmentPosted: 9/8/2017
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  Important: Review the address before submitting paper claimsPosted: 9/5/2017
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  New requirements for CHIP providersPosted: 9/5/2017
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  Clarification to the CRNP policies for services performed in a specialist’s groupPosted: 8/31/2017
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  Required lead time when updating your provider information Posted: 8/24/2017
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  Ensure proper routing of CFID audit questionsPosted: 8/10/2017
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  New resources available for our transition to a new medical management systemPosted: 8/3/2017
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  Update: Our policy on credentialing providers still in trainingPosted: 7/28/2017
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  Independence signs five-year agreement with Jefferson Health Posted: 7/28/2017
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  Required lead time when updating your provider information Posted: 7/25/2017
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  Precertification for certain services to be delegated to Tandigm HealthPosted: 7/21/2017
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  Important information for providers who subcontract servicesPosted: 7/5/2017
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  CRNP policies expanded to include services performed in a specialist’s groupPosted: 6/30/2017
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  Required lead time when updating your provider informationPosted: 6/23/2017
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  Reminder: Our policy on appeals for lack of medical necessityPosted: 6/9/2017
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  Policy and guideline resources available onlinePosted: 6/8/2017
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  Required lead time when updating your provider information Posted: 5/23/2017
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  Feedback on Independence provider resourcesPosted: 5/22/2017
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  Reviewing your provider demographic information in the Independence provider directory Posted: 5/19/2017
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  Update: Transition to a new medical management systemPosted: 5/12/2017
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  Required lead time when updating your provider informationPosted: 4/26/2017
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  Independence signs 5-year agreement with University of Pennsylvania Health SystemPosted: 4/21/2017
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  The importance of developmental monitoring and screening in childrenPosted: 4/7/2017
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  Our policy on credentialing providers in trainingPosted: 4/6/2017
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  Required lead time when updating your provider informationPosted: 3/28/2017
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  Transition to a new medical management systemPosted: 3/23/2017
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  Proper billing guidelines for institutional ambulance claims Posted: 3/22/2017
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  Reminder: Address change for paper claims submissions Posted: 3/14/2017
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  Ensure proper routing of CFID audit questionsPosted: 3/14/2017
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  Upcoming webinar on improving LGBT patient-provider relationshipsPosted: 3/10/2017
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  Ensuring the accuracy of information published in the Independence provider directory Posted: 3/9/2017
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  Important information about the Medicare Outpatient Observation NoticePosted: 2/23/2017
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  Providing notice to Medicare Advantage members for covered and non-covered servicesPosted: 2/23/2017
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  Required lead time when updating your provider informationPosted: 2/20/2017
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  New Find a Doctor tool is now available Posted: 2/17/2017
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  Referral procedures for hospital admissionsPosted: 2/13/2017
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  Sign up to receive Independence news and announcements via emailPosted: 1/30/2017
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  Required lead time when updating your provider informationPosted: 1/19/2017
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  2016 Cumulative Index now availablePosted: 1/5/2017
Admi
2016 Updates
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  Exciting changes coming to Partners in Health Update^SM and the Provider News CenterPosted: 12/1/2016
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  Upcoming HEDIS^® medical record reviewPosted: 12/1/2016
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  Required lead time when updating your provider informationPosted: 12/1/2016
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  2017 out-of-pocket maximums for commercial HMO, POS, and PPO membersPosted: 12/1/2016
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  Procedures for referring members for covered and non-covered servicesPosted: 12/1/2016
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  Easy to use online peer-to-peer request formPosted: 12/1/2016
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  Update: SEPTA strike resolutionPosted: 11/7/2016
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  Important information about SEPTAPosted: 11/1/2016
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  Required lead time when updating your provider informationPosted: 10/31/2016
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  Reminder: Referral procedures for capitated servicesPosted: 10/31/2016
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  Claims recovery period to align with CMSPosted: 10/3/2016
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  Required lead time when updating your provider informationPosted: 10/3/2016
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  New iEXCHANGE^® user guides available on the IndependenceAdministrators websitePosted: 10/3/2016
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  Upcoming address change for paper claims submissionsPosted: 8/31/2016
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  Required lead time when updating your provider informationPosted: 8/31/2016
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  Requirements for PCPs rendering services to members in long-term care facilitiesPosted: 8/31/2016
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  Introducing Independence LIVE!Posted: 7/29/2016
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  Notification for inpatient facility maternity claimsPosted: 7/29/2016
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  Carenet outreach program continuesPosted: 7/29/2016
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  New functionality for CAQH ProView^™*Posted: 7/29/2016
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  Required lead time when updating your provider informationPosted: 7/29/2016
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  Public Health Preparedness Recommendations for the Democratic National ConventionPosted: 7/20/2016
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  Upcoming Risk Adjustment Data Validation auditPosted: 6/30/2016
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  Required lead time when updating your provider informationPosted: 6/30/2016
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  Required lead time when updating your provider informationPosted: 6/1/2016
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  Reminder: Concierge medical practices prohibited as a participating provider Posted: 6/1/2016
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  Required lead time when updating your provider information Posted: 4/29/2016
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  Compliance training for Medicare programsPosted: 4/29/2016
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  Angel Flight East can help!Posted: 4/12/2016
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  Changes to notification process for newly credentialed practitionersPosted: 3/31/2016
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  Required lead time when updating your provider information Posted: 3/31/2016
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  Easy to use online peer-to-peer request form Posted: 3/31/2016
- •
  Capitation rate adjustmentsPosted: 3/31/2016
- •
  Help fight against fraud, waste, and abuse Posted: 2/29/2016
- •
  Accessing the Provider Automated System Posted: 2/29/2016
- •
  Required lead time when updating your provider informationPosted: 2/29/2016
- •
  Provider Automated System changePosted: 2/12/2016
- •
  Update your provider information with usPosted: 1/29/2016
- •
  Update to Independence Administrators’ Health Utilization Management program Posted: 1/29/2016
- •
  Member liability for missed appointments Posted: 1/29/2016
- •
  Independence becomes first major insurer to cover next-generation whole genome sequencing Posted: 1/11/2016
Admi
2015 Updates
- •
  Confirmation of precertified proceduresPosted: 12/30/2015
- •
  Concierge medical practices prohibited as a participating providerPosted: 12/30/2015
- •
  Importance of providing timely clinical information on emergency admissionsPosted: 12/30/2015
- •
  Update your provider information with usPosted: 12/30/2015
- •
  New Provider Automated System is now live Posted: 12/30/2015
- •
  2015 Cumulative Index now availablePosted: 12/30/2015
- •
  New Provider Automated System now available Posted: 12/22/2015
- •
  Out-of-pocket maximums for commercial HMO, POS, and PPO members beginning January 1, 2016Posted: 12/1/2015
- •
  New Provider Automated System launch postponed Posted: 12/1/2015
- •
  Update your provider information with us Posted: 12/1/2015
- •
  New Independence Administrators office location Posted: 12/1/2015
- •
  Update your provider information with usPosted: 10/30/2015
- •
  Chronic care management for Medicare beneficiaries Posted: 10/1/2015
- •
  Update your provider information with us Posted: 10/1/2015
- •
  Independence physician quality measure rankings available on the BCBSA national provider finder Posted: 10/1/2015
- •
  Peer-to-peer reconsideration requests for Medicare Advantage members Posted: 10/1/2015
- •
  Carenet pilot program underwayPosted: 10/1/2015
- •
  Coming soon: New Provider Automated System Posted: 10/1/2015
- •
  World Meeting of Families and Papal Visit – Public Health Preparedness RecommendationsPosted: 9/22/2015
- •
  Air ambulance claim requirementsPosted: 7/31/2015
- •
  The Summer 2015 edition of Inside IPP is now availablePosted: 7/31/2015
- •
  Discontinuation of postcard notification for Partners in Health Update^SM Posted: 7/31/2015
- •
  Reminder from Independence Administrators: Register on NaviNet^® Posted: 7/31/2015
- •
  Procedures for terminating a patient from a practice Posted: 7/2/2015
- •
  Independence to roll out new and improved member portal Posted: 7/2/2015
- •
  Improvements to spending account payment integrationPosted: 6/1/2015
- •
  Help prevent identity theft and insurance fraudPosted: 6/1/2015
- •
  Coming soon: Easy to use online peer-to-peer request formPosted: 6/1/2015
- •
  Report prescription drug or health care fraudPosted: 5/1/2015
- •
  Overpayments for certain Medicare Advantage members identified and corrected Posted: 5/1/2015
- •
  Updated Hospital Manual now availablePosted: 5/1/2015
- •
  New CAQH recredentialing process now in effect*Posted: 3/2/2015
- •
  Billing procedures for credentialed Certified Registered Nurse PractitionersPosted: 3/2/2015
- •
  Updated Provider Manual now availablePosted: 3/2/2015
- •
  The Winter 2015 edition of Inside IPP is now availablePosted: 1/30/2015
- •
  Reminder: Changes to the CAQH recredentialing process*Posted: 1/30/2015
- •
  Independence physician quality measure rankings available on the BCBSA national provider finderPosted: 1/30/2015
- •
  Updated time frame for processing PCP changesPosted: 1/30/2015
Admi
2014 Updates
- •
  Upcoming changes to the CAQH recredentialing processPosted: 12/30/2014
- •
  2014 Cumulative Index now availablePosted: 12/30/2014
- •
  New Preventive Plus benefit now in effect Posted: 12/30/2014
- •
  Changes to Medicare Advantage Addendum effectiveJanuary 1, 2015Posted: 12/1/2014
- •
  Reminder: New Preventive Plus benefit effectiveJanuary 1, 2015Posted: 12/1/2014
- •
  Reminder: Check member eligibility at every visitPosted: 12/1/2014
- •
  Referring members for laboratory servicesPosted: 12/1/2014
- •
  The Fall 2014 edition of Inside IPP is now available Posted: 10/31/2014
- •
  New benefit for preventive screening colonoscopy Posted: 10/31/2014
- •
  Independence offers services to help patients communicate Posted: 10/31/2014
- •
  Reminder: Contraceptive coverage update for religious organizations Posted: 10/31/2014
- •
  Select standard physician fee schedules available on NaviNet^®Posted: 10/31/2014
- •
  What to expect if we request a credit balance reportPosted: 10/31/2014
- •
  Independence Administrators claims appeal form now availablePosted: 10/31/2014
- •
  Changes coming to out-of-pocket maximums for commercial HMO, POS, and PPO members Posted: 10/1/2014
- •
  New Care Cost Estimator tool available for migrated PPO and PHO members Posted: 10/1/2014
- •
  Updated Provider and Hospital Manuals now available Posted: 9/24/2014
- •
  The Summer 2014 edition of Inside IPP is now availablePosted: 8/28/2014
- •
  Update your provider information with usPosted: 8/28/2014
- •
  Reminder: Change to our outpatient laboratory network now in effectPosted: 8/28/2014
- •
  New QIO program contractor Posted: 8/28/2014
- •
  Reminder: Check member eligibility at every visit Posted: 8/28/2014
- •
  IBX Wire to include new gap-in-care messages Posted: 7/31/2014
- •
  Reminder: Provider financial responsibility for preapproval of inpatient facility services for out-of-area membersPosted: 7/31/2014
- •
  Reminder: Change to IBC’s outpatient laboratory network now in effectPosted: 7/31/2014
- •
  Get up-to-date news and information at ourProvider News CenterPosted: 7/31/2014
- •
  Reminder: Out-of-pocket maximums for commercial HMO, POS, and PPO membersPosted: 7/31/2014
- •
  Reminder: Contraceptive coverage update for religious organizationsPosted: 7/1/2014
- •
  Check member ID cards at every visitPosted: 7/1/2014
- •
  Change to IBC’s outpatient laboratory network effective July 1Posted: 7/1/2014
- •
  Referrals are required for specialty care for HMO/POS membersPosted: 7/1/2014
- •
  Request your office supplies onlinePosted: 7/1/2014
- •
  Change to IBC’s outpatient laboratory network effective July 1Posted: 6/25/2014
- •
  Misleading information being communicated about member cost-sharing with Quest Diagnostics^® Posted: 6/17/2014
- •
  Participate in 30-minute call/webinar for LabCorp Beacon^®Posted: 6/10/2014
- •
  Urgent care centers and retail health clinics are alternatives to the ER when physicians are unavailablePosted: 5/30/2014
- •
  Reminder: Out-of-pocket maximums for commercial HMO, POS, and PPO membersPosted: 5/30/2014
- •
  New NCQA 2014 PCMH GuidelinesPosted: 5/30/2014
- •
  Establishing your electronic interfaces with LabCorpPosted: 5/30/2014
- •
  Sign up to receive IBC news and announcements via emailPosted: 5/30/2014
- •
  Participate in a 30-minute conference call and webinar for LabCorp Beacon^®Posted: 5/5/2014
- •
  Provider financial responsibility for preapproval of inpatient facility services for out-of-area membersPosted: 5/1/2014
- •
  Spring 2014 edition of Inside IPP now availablePosted: 5/1/2014
- •
  An updated Provider Manual now availablePosted: 5/1/2014
- •
  Reminder: Contraceptive coverage update for religious organizationsPosted: 5/1/2014
- •
  CFID fights fraud, waste, and abusePosted: 5/1/2014
- •
  Complete the Lab Connectivity Survey Posted: 4/30/2014
- •
  Update your provider information with usPosted: 4/24/2014
- •
  An updated Provider Manual now availablePosted: 4/21/2014
- •
  Dial in to the What's Up Wednesday teleconference on April 16Posted: 4/16/2014
- •
  IBC and DaVita HealthCare Partners announce joint venturePosted: 4/8/2014
- •
  Reminder: Out-of-pocket maximums for commercial HMO, POS, and PPO members began January 1, 2014Posted: 3/31/2014
- •
  FAQ available for upcoming change to IBC outpatient laboratory networkPosted: 3/31/2014
- •
  Visit the Provider News CenterPosted: 3/31/2014
- •
  FAQ now available for upcoming change to IBC's laboratory networkPosted: 3/20/2014
- •
  New resource dedicated to IBC’s selection of LabCorp as our exclusive national outpatient lab providerPosted: 3/5/2014
- •
  Request your office supplies onlinePosted: 2/28/2014
- •
  Reminder: Contraceptive coverage update for religious organizationsPosted: 2/28/2014
- •
  Dial in for What's Up WednesdayPosted: 2/28/2014
- •
  LabCorp named IBC’s exclusive national outpatient laboratory providerPosted: 2/28/2014
- •
  Dial in to the What's Up Wednesday teleconference on February 19 Posted: 2/11/2014
- •
  Important announcement about providing care during the emergency declaration in parts of PennsylvaniaPosted: 2/7/2014
- •
  Reminder: Out-of-pocket maximums for commercial HMO, POS, and PPO members beginning January 1, 2014 Posted: 1/31/2014
- •
  Risk adjustment: Why improving coding accuracy matters more nowPosted: 1/31/2014
- •
  QPM score program for measurement year 2013 phase two responses due February 3Posted: 1/28/2014
- •
  Certified Registered Nurse Practitioners may apply for credentialing for our PCP networkPosted: 1/9/2014
- •
  Winter 2013 edition of Inside IPP now availablePosted: 1/9/2014
- •
  IBC and Health Care ReformPosted: 1/9/2014
- •
  Provider Automated System not available for migrated membersPosted: 1/9/2014
- •
  Re-issue of member ID cards for migrated membersPosted: 1/9/2014
- •
  2013 Cumulative Index now availablePosted: 1/9/2014
- •
  Out-of-pocket maximums for commercial HMO, POS, and PPO members beginning January 1, 2014Posted: 1/9/2014
- •
  Important information about Medicare-eligible membersPosted: 1/9/2014
- •
  Reminder: Contraceptive coverage update for religious organizationsPosted: 1/9/2014
- •
  Keystone Direct POS: Offering members more direct access to participating specialistsPosted: 1/9/2014
- •
  Reminder: Verify member cost-sharing at the time of servicePosted: 1/3/2014
- •
  Reminder: Provider Automated System not available for migrated membersPosted: 1/3/2014
Admi
2013 Updates
- •
  What’s Up Wednesday: December 18 call is canceledPosted: 12/11/2013
- •
  Stay connected: New features available on IBX AppPosted: 12/2/2013
- •
  Verify member cost-sharing at the time of servicePosted: 12/2/2013
- •
  New payment option for migrated members with spending accountsPosted: 12/2/2013
- •
  IBC services help patients communicatePosted: 12/2/2013
- •
  Contraceptive coverage update for religious organizationsPosted: 12/2/2013
- •
  Provider Automated System not available for migrated membersPosted: 12/2/2013
- •
  IBC expands options for individuals to simplify enrollment and avoid gaps in coveragePosted: 11/27/2013
- •
  Updated: Referral submission and inquiry capabilityPosted: 11/20/2013
- •
  Updated: Important information regarding Authorization Submission and InquiryPosted: 11/6/2013
- •
  Updated: Important information regarding the Eligibility and Benefits Inquiry transactionPosted: 11/5/2013
- •
  Important information regarding Medical/Surgical and Chemotherapy/Infusion Authorization requestsPosted: 11/4/2013
- •
  Important information regarding the Eligibility and Benefits Inquiry transactionPosted: 11/4/2013
- •
  Updated: Important information regarding updates to referral submission and inquiry capability (Please read entire message)Posted: 11/4/2013
- •
  Updated: Important information regarding updates to referral submission and inquiry capabilityPosted: 11/1/2013
- •
  Recent updates to our Provider and Hospital ManualsPosted: 11/1/2013
- •
  Visit the Provider News CenterPosted: 11/1/2013
- •
  Reminder: Retirement of the Provider Automated SystemPosted: 11/1/2013
- •
  Detailed information available through new Find a Doctor featuresPosted: 11/1/2013
- •
  Updated: Important information regarding the referral transaction on NaviNet^® Posted: 10/30/2013
- •
  Important information regarding the referral transaction on NaviNet^® Posted: 10/29/2013
- •
  NaviNet^® transactions changes now implementedPosted: 10/14/2013
- •
  Delayed: NaviNet^® transactions changesPosted: 10/7/2013
- •
  New features available in the Find a Doctor tool on ibx.comPosted: 10/2/2013
- •
  Sign up to receive IBC news and announcements via emailPosted: 10/2/2013
- •
  Electronic submission of clinical information for procedures that require precertificationPosted: 10/2/2013
- •
  A series of new webinars and user guides are available to help your office prepare for ongoing NaviNet changesPosted: 9/26/2013
- •
  Reminder: Retirement of the Provider Automated SystemPosted: 8/29/2013
- •
  Update your provider information with usPosted: 8/29/2013
- •
  Visit the Provider News CenterPosted: 8/1/2013
- •
  Identifying services that require preapproval/precertificationPosted: 8/1/2013
- •
  Helping your patients understand Health Care ReformPosted: 8/1/2013
- •
  Retirement of the Provider Automated SystemPosted: 8/1/2013
- •
  What’s Up WednesdayPosted: 8/1/2013
- •
  Sign up to receive IBC news and announcements via emailPosted: 7/1/2013
- •
  A revised Hospital Manual is now availablePosted: 6/14/2013
- •
  Update your provider information with usPosted: 5/31/2013
- •
  Urgent care centers and retail health clinics are alternatives to the ER when physicians are unavailablePosted: 5/31/2013
- •
  Helping your patients understand Health Care ReformPosted: 5/31/2013
- •
  Verify member cost-sharing at the time of servicePosted: 5/31/2013
- •
  Reminder: QIPS High-Performing Office Summit on June 19Posted: 5/31/2013
- •
  New release of IBX App features helpful Doctor’s Visit AssistantPosted: 5/1/2013
- •
  Enrollment changes for Baby BluePrints^® to begin this monthPosted: 5/1/2013
- •
  An updated Hospital Manual coming soonPosted: 5/1/2013
- •
  Save the Date: QIPS High-Performing Office Summit on June 19Posted: 5/1/2013
- •
  New Primary Health Coach modelPosted: 5/1/2013
- •
  An overview of the IBC Provider News CenterPosted: 5/1/2013
- •
  Last day to submit IMPQs is Friday, May 3Posted: 4/29/2013
- •
  New fax form for procedure code update requestsPosted: 4/18/2013
- •
  Spring 2013 edition of Inside IPP now availablePosted: 4/12/2013
- •
  An updated Provider Manual now availablePosted: 4/1/2013
- •
  Sign up to receive IBC news and announcements via emailPosted: 3/28/2013
- •
  Voluntary recall of all lots of OMONTYS^® (peginesatide) InjectionPosted: 3/7/2013
- •
  Important information regarding NaviNet^® requirementsPosted: 3/6/2013
- •
  Celebrate Save Your Vision Week, March 4 through March 8Posted: 3/4/2013
- •
  Reminder: Upcoming NaviNet^® requirementsPosted: 3/1/2013
- •
  Enhanced IBX App offers Doctor’s Visit AssistantPosted: 3/1/2013
- •
  New Independence Administrators mailing addressPosted: 3/1/2013
- •
  Upcoming process change for the review of emergency admissionsPosted: 3/1/2013
- •
  New network of vision care providers available for IBC membersPosted: 3/1/2013
- •
  Reminder: Provider self-service requirementsPosted: 3/1/2013
- •
  2013 medical chart reviewsPosted: 3/1/2013
- •
  An updated Provider Manual coming soonPosted: 3/1/2013
- •
  Complete your compliance training for Medicare programsPosted: 3/1/2013
- •
  Investigations and audits help reduce health care fraud, waste, and abusePosted: 3/1/2013
- •
  Visit the Provider News CenterPosted: 2/1/2013
- •
  Upcoming NaviNet^® requirementsPosted: 2/1/2013
- •
  Added features of the Find a Doctor tool promote consumer engagementPosted: 2/1/2013
- •
  Review your provider profile on our new Find a Doctor toolPosted: 2/1/2013
Admi
2012 Updates
- •
  Updated QIPS Program Manual now availablePosted: 12/28/2012
- •
  Request your office supplies through the Provider Supply LinePosted: 12/28/2012
- •
  2012 Cumulative Index now availablePosted: 12/28/2012
- •
  Winter 2012 edition of Inside IPP is now availablePosted: 12/19/2012
- •
  Now available: The December 2012 edition of Partners in Health UpdatePosted: 11/30/2012
- •
  Reminder: Sign up to receive IBC news and announcements via emailPosted: 11/30/2012
- •
  Reminder: Provider self-service requirementsPosted: 11/30/2012
- •
  Look for the new Find a Doctor tool this monthPosted: 11/30/2012
- •
  Reminder: IBX Mobile, our free smartphone applicationPosted: 11/1/2012
- •
  Fall 2012 edition of Inside IPP now availablePosted: 11/1/2012
- •
  Cost-sharing for sleep disorder testing (sleep studies)Posted: 11/1/2012
- •
  Introducing new cost and quality transparency tools and featuresPosted: 11/1/2012
- •
  Reminder: Elimination of capitated podiatry programPosted: 11/1/2012
- •
  Update your provider information with usPosted: 11/1/2012
- •
  Reminder: Get involved this year and help us stop diabetesPosted: 10/3/2012
- •
  Request your office supplies through the Provider Supply LinePosted: 9/28/2012
- •
  Elimination of capitated podiatry programPosted: 9/28/2012
- •
  Medicare Part D prescriber prescription verification requestsPosted: 9/28/2012
- •
  Get involved this year and help us stop diabetesPosted: 8/31/2012
- •
  Reminder: Provider self-service requirementsPosted: 8/31/2012
- •
  Sign up to receive IBC news and announcements via emailPosted: 8/31/2012
- •
  An updated Provider Manual now availablePosted: 8/30/2012
- •
  Temporary issue affecting batch eligibility and benefits informationPosted: 7/31/2012
- •
  Upcoming CFID provider auditsPosted: 7/31/2012
- •
  Update your provider information with usPosted: 7/31/2012
- •
  IBC introduces new "Changing the Game" campaignPosted: 7/30/2012
- •
  Resolved: Temporary issue affecting batch eligibility and benefits informationPosted: 7/5/2012
- •
  NaviNet^® Alert! Temporary issue affecting batch eligibility and benefits informationPosted: 6/29/2012
- •
  The process of requesting retrospective reviews for inpatient staysPosted: 6/29/2012
- •
  Member cost-sharing for urgent care benefitPosted: 6/29/2012
- •
  Health care reform: Expansion of 100 percent coverage for women’s preventive health servicesPosted: 6/29/2012
- •
  Enhanced outreach program for Medicare Advantage HMO and PPO membersPosted: 6/29/2012
- •
  ClaimCheck^® upgrade and edit clarificationPosted: 6/29/2012
- •
  Welcome to the Provider News CenterPosted: 6/14/2012
- •
  Reminder: Provider self-service requirementsPosted: 5/31/2012
- •
  Sign up to receive IBC news and announcements via emailPosted: 5/31/2012
- •
  Request your office supplies through the Provider Supply LinePosted: 5/31/2012
- •
  Emergency room follow-up care reminderPosted: 5/31/2012
- •
  A new look for ibx.comPosted: 5/1/2012
- •
  Independence Administrators offers free electronic claims payments and remittances with Integrated ERA/EFT™Posted: 5/1/2012
- •
  Update your provider information with usPosted: 5/1/2012
- •
  Register pregnant IBC members for Baby BluePrints^® to ensure early outreachPosted: 5/1/2012
- •
  AIM changes its company namePosted: 5/1/2012
- •
  Emergency hospital admission notification submission changes for Independence Administrators beginning June 1, 2012Posted: 5/1/2012
- •
  Reminder: Sign up to receive IBC news and announcements via emailPosted: 3/29/2012
- •
  Coming soon: New tool for members to provide online reviews for their network physiciansPosted: 3/29/2012
- •
  Long-term care billing and referral requirementsPosted: 3/29/2012
- •
  Ambulance transport for Medicare Advantage HMO and PPO members receiving custodial and skilled nursing carePosted: 3/29/2012
- •
  Blue plans and Lumeris complete acquisition of nation’s largest real-time health care communication networkPosted: 3/29/2012
- •
  Cost-sharing for preventive and nonpreventive servicesPosted: 3/29/2012
- •
  Reminder: Provider self-service requirementsPosted: 3/1/2012
- •
  Blue Distinction^®: New value-based designationPosted: 3/1/2012
- •
  Sign up to receive IBC news and announcements via emailPosted: 3/1/2012
- •
  IBC study shows that integrating medical and pharmacy benefits offers advantages to membersPosted: 3/1/2012
- •
  Reminder: Medicare Advantage PPO network sharing billing proceduresPosted: 3/1/2012
- •
  IBC to introduce new urgent care benefitPosted: 3/1/2012
- •
  CFID continues to keep down health care costs Posted: 3/1/2012
- •
  New Provider Automated System is now livePosted: 1/31/2012
- •
  Sign up to receive IBC news and announcements via emailPosted: 1/31/2012
Admi
2011 Updates
- •
  2011 Cumulative Index now availablePosted: 12/29/2011
- •
  Physician refresher/re-entry coursesPosted: 12/29/2011
- •
  Attention: Changes to the Provider Automated System postponedPosted: 12/29/2011
- •
  Updated QIPS Program Manual now availablePosted: 12/29/2011
- •
  Sign up to receive IBC news and announcements via emailPosted: 12/29/2011
- •
  ClaimCheck^® upgrade and edit clarificationPosted: 12/1/2011
- •
  Reminder: Provider self-service requirements now in effectPosted: 12/1/2011
- •
  Information about Keystone 65 Select HMO available onlinePosted: 12/1/2011
- •
  Attention: Changes to the Provider Automated System postponed until mid-DecemberPosted: 12/1/2011
- •
  IBC network medical directors launch physician-to-physician email platformPosted: 12/1/2011
- •
  Reminder: Provider self-service requirements now in effectPosted: 11/1/2011
- •
  Get important information delivered through emailPosted: 11/1/2011
- •
  Reminder: Upcoming changes to the Provider Automated SystemPosted: 11/1/2011
- •
  Changes to referral requirements for certain nutrition counseling servicesPosted: 11/1/2011
- •
  Get important information delivered through emailPosted: 10/3/2011
- •
  Introducing IBX Mobile and IBX Healthy Steps, our free smartphone applications for membersPosted: 10/3/2011
- •
  Jefferson Health System joins IBC’s new Keystone 65 Select networkPosted: 10/3/2011
- •
  Upcoming changes to the Provider Automated SystemPosted: 10/3/2011
- •
  Provider self-service requirements now in effectPosted: 10/3/2011
- •
  Reminder: New email address replaces the network credentialing support services hotlinePosted: 9/1/2011
- •
  Get important information delivered through emailPosted: 9/1/2011
- •
  Updated payer ID grids now availablePosted: 9/1/2011
- •
  Reminder: Provider self-service requirements effective September 15, 2011Posted: 9/1/2011
- •
  Cost-sharing for preventive and nonpreventive servicesPosted: 9/1/2011
- •
  Changes to AIM request submission optionsPosted: 9/1/2011
- •
  Provider self-service requirements effective September 15, 2011Posted: 7/28/2011
- •
  The Provider Satisfaction Survey is in the mailPosted: 7/28/2011
- •
  Get involved this year and help us stop diabetesPosted: 7/28/2011
- •
  Reminder: Understanding the QIPS Professional & Outpatient Cost Management Report webinar coming in SeptemberPosted: 7/28/2011
- •
  IBC to introduce new Medicare Advantage HMO productPosted: 7/28/2011
- •
  Reminder: Upcoming provider self-service requirementsPosted: 7/1/2011
- •
  Get important information delivered through emailPosted: 7/1/2011
- •
  Webinar coming in September: Understanding the QIPS Professional & Outpatient Cost Management reportPosted: 7/1/2011

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