As we continue to enhance the NaviNet web portal and expand upon the
information available to our providers, the role of your designated Security
Officer is more important than ever. The NaviNet Security Officer is
responsible for controlling which individuals are allowed to access the portal
on behalf of their office, facility, or department. He or she must be
knowledgeable concerning statutory and regulatory requirements, including HIPAA
and any state medical privacy mandates.
Specific responsibilities of a Security Officer include:
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adding or terminating an individual's access to the provider portal;
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managing the individual's access to specific functions offered within the
portal;
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ensuring that information accessed through the provider portal is used only for
legitimate business purposes;
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ensuring that every authorized user will have his or her own unique password;
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ensuring that these unique passwords are not shared with anyone;
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regenerating a user password, if the authorized individual forgets his or her
password and challenge response answers and needs it to be regenerated;
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regenerating a user password, if an individual's username or password has been
shared or compromised;
maintaining tax IDs and provider IDs within NaviNet, if authorized by the
provider office, facility, or department;
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setting the amount of time before the portal automatically logs off inactive
sessions.
It is acceptable to have more than one NaviNet Security Officer per office,
facility, or department. To identify your NaviNet Security Officer, select
NaviNet Central and then
My Profile.
Additional information regarding NaviNet Security Officers, including training
documents and self-guided demonstrations on how to perform all Security Officer
functions, can be found on NaviNet by selecting Customer Support.
If you have any questions regarding the NaviNet Security Officer services,
please contact NaviNet Customer Care at 1-888-482-8057 or call our eBusiness Provider Hotline
at 215-640-7410.