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This article is a reminder about the retirement of the Provider Automated
System. Please read this notice carefully if you currently use the Provider
Automated System, as your day-to-day operations may be affected.
As previously communicated, the Provider Automated System is no longer
available for submitting or retrieving referrals or submitting encounters.
Primary care physicians should use the NaviNet® web portal to
submit encounter data and referrals to IBC (paper referrals and encounters are
not permitted by IBC).
As of November 2013 and continuing
through mid-2015, IBC will be migrating membership to a new operating
platform. Once a member has been migrated to the new platform, you will no
longer be able to use the Provider Automated System for that member. This
includes all additional functionality, such as eligibility and claims status.
You must use NaviNet for this information.
Visit the Business Transformation
section of our website for the most up-to-date information about our transition
to the new platform. A Frequently Asked Questions (FAQ) document and a
communication archive are available on this site for your reference throughout
the migration.
Note: All participating providers were required to register for
NaviNet by April 1, 2013. If you have not yet done so, go to www.navinet.net and select Sign Up from the top right. If
your office is currently NaviNet-enabled but would like training, please
contact our eBusiness Provider Hotline at 215-640-7410.
NaviNet® is a registered trademark of
NaviNet, Inc., an independent company.
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