As announced in a recent [
]letter[] to your
practice about our claims processing system transformation (dated May 22), IBC
will be making changes to the functionality available through the Provider
Automated System. Please read this notice carefully if you currently use the
Provider Automated System, as your day-to-day operations may be affected.
The retirement of the Provider Automated System will happen in a phased
approach:
Effective September 27, 2013: As of this date, you will no longer be able to
submit or retrieve referrals or submit encounters using the Provider Automated
System. Primary care physicians should use the NaviNet[
]?[] web
portal (or their current electronic data interchange [EDI] solution) to submit
encounter data to IBC. [
Note:] Paper referrals and encounters are not
permitted by IBC.
Beginning in November 2013: Beginning in November 2013 and continuing through
mid-2015, IBC will be migrating membership to a new operating platform in
stages, generally based on when the customer/member's contract renews. Once a
member has been migrated to the new platform, you will no longer be able to use
the Provider Automated System for that member. This includes [
all additional
functionality], such as eligibility and claims status. You must use NaviNet
to retrieve this information.
Visit the [
]Business
Transformation[] website frequently for the most up-to-date information
about our transition to the new operating platform for our core processing
activities. The letter that was sent to your practice and a Frequently Asked
Questions document are available on this site for your reference throughout the
migration.
Note: All participating providers were required to register for NaviNet by
April 1, 2013. If you have not yet done so, go to the [
]NaviNet[] website and select [
Sign
Up] from the top right. If your office is currently NaviNet-enabled but
would like training on how to submit or retrieve a referral or submit an
encounter, please contact our eBusiness Provider Hotline at [
]215-640-7410[].
[
NaviNet® is a registered trademark of
NaviNet, Inc., an independent company.
]