Our new Find a Doctor tool allows IBC members, including plan members who carry an Independence Administrators ID card, to conduct more efficient online searches for network doctors, specialists, hospitals, and other health care professionals. Having the most up-to-date information available is key to making this an effective tool. This information serves an important purpose to members who are choosing a health care provider. Professional providers Users can search for a medical professional based on the provider?s gender, specialty, languages spoken, and whether he or she is accepting new patients, is board certified, or has weekend hours. Your provider profile will feature all of this information, and members will be able to compare up to three provider profiles side by side. Please review your provider profile to ensure that all information is up-to-date. If you find that your information is inaccurate, you can notify us in one of the following ways: On the NaviNet^® web portal, select Provider Change Form from the Plan Transactions menu and submit your changes electronically. Complete the Provider Change Form and fax or mail it to us using the instructions at the bottom of the form. Contact your Network Coordinator. Facility and ancillary providers If you have changes to your provider profile, you are required to submit them in writing. This request should be sent directly to the Senior Vice President of Contracting and Provider Networks and the Legal Department at the addresses below: Independence Blue Cross Attn: Sr. Vice President, Contracting and Provider Networks 1901 Market Street, 27th Floor Philadelphia, PA 19103 Independence Blue Cross Attn: Legal Department 1901 Market Street, 36th Floor Philadelphia, PA 19103 Note: Thirty days' advance notice is required for processing. Accessing the Find a Doctor tool To view your profile go to the Find a Doctor tool or log onto NaviNet, select Reference Tools from the Plan Transactions menu, and then select Provider Directory. Members can access the tool both through ibx.com or ibxtpa.com or by logging onto our secure member websites, ibxpress.com or MYIBXTPA.com.

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