We recognize that some Independence members may face communication
challenges because they are differently abled, or English is their second
language. For these members who are your patients, Independence provides free
language assistance services through CyraCom® International,
Inc., an independent company.
Your Independence patients (or their friends or family members) who speak
languages other than English can call the Customer Service number on the back
of their member ID card and follow the prompts to speak with a Customer Service
representative in their language (e.g., Spanish, Chinese, Italian, etc.).
Independence also offers resources for members who are hearing, vision, or
speech-disabled. These resources help members access plan information,
communicate with Customer Service, and access information on web pages. These
resources include:
- information available in braille
- large print materials
- print materials in other languages
- sign language interpreters with video conferencing
- audio recordings
- free telephone relay services via TTY/TDD: 711
Members can customize the size of website content and use enhanced search
functions to find information on the website. These tools can provide members
and their beneficiaries with equal access to their programs and benefits.
Members can request alternate formats by calling the number on the back of
their ID card.
Eliminating barriers to accessibility will enhance your patient’s
perception of the care and information they are receiving. Be sure to discuss
these options with your patients and their beneficiaries during their next
appointment. If patients are interested in language assistance services in
alternate formats, please encourage the member to call the number on the back
of their ID card.