[
Some practices and facilities have outstanding Accounts Receivable (A/R)
balances on our legacy system where amounts are owed to Independence. As a
result of our transition to the new operating platform, we have identified
these practices and facilities and will notify them by mail.
If such outstanding A/R balances are identified, we will transition the A/R
balance to the new operating platform and the amount owed to Independence will
be offset against any current or future claim payments to the practice or
facility. The correspondence sent to affected providers will include a list of
claims that account for the amounts owed to Independence. This process will
continue until the entire A/R balance has been transitioned.
Note: When the A/R balance is transitioned, the date of service and
refund claim detail will no longer be available on the Provider Explanation of
Benefits (professional providers) or Provider Remittance (facility providers).
Therefore, it is important that affected providers keep a copy of the
correspondence they receive.
If you have any questions about this process, please contact Provider
Network Services at 215-640-7410.
]