When submitting a claim review request for facility pricing on the NaviNet web portal, please be specific when describing the reason for the claim review. To submit a claim review request, locate the finalized claim using the Claim Status Inquiry transaction, and then select the Claim Investigation link. A detailed user guide is available in the NaviNet Resources section.

Follow the guidelines below to help expedite processing of your claim review requests.

Submission preparation

Prior to submitting a claim review request for facility pricing, take the following steps:

• Using the Claim Investigation Inquiry transaction, confirm that there is not an existing investigation for the same claim that may have been previously submitted by your office.
• Verify the line of business (LOB) for the member?s benefit plan, the member?s coverage effective date compared to the date of service, and the member?s eligibility for the service(s) performed.
• Review your Independence Agreement effective date and expected reimbursement.
• Review the admission date and discharge information. Note: Remittance is established by the date of admission, regardless of a change in the provider?s Agreement or member?s benefit plan during an inpatient stay. Refer to field 12 on the UB-04 claim form for the date of admission and fields 16 and 17 for the discharge status.

• Verify the status of the authorization, if applicable (i.e., pending vs. approved, level of care, dates of service, and service(s) performed).

In addition, please review the following:

• Modifiers. The application of modifier pricing is administered per Ambulatory Payment Classifications (APC)-based outpatient contracts only. Independence does not acknowledge modifiers if you are a facility that is contracted according to the outpatient fee schedule (i.e., not through APC [non-APC]).
• Quarterly fee schedule updates.* As outlined in your Independence Agreement, due to changes in clinical practice and/or modifications to standard coding systems, we may add, delete, and/or re-categorize the fee schedule for outpatient procedures. Independence provides a 30-day advanced written notice to facilities of such changes. It is imperative that these changes are reviewed to ensure accurate billing and claims reimbursement.
• Pharmacy fee schedule. Please confirm if your facility is currently contracted per the Outpatient Cost-Based Pharmacy Fee Schedule.
• For APC facilities. In the event the Centers for Medicare & Medicaid Services (CMS) makes updates to APC Grouper/Pricer and/or Fee Schedules, Independence will update the APC Grouper/Pricer within 60 days of CMS publishing such updates. The parties agree, however, that retrospective changes made by CMS shall not apply.

*Quarterly fee schedule updates are not applicable to skilled nursing facilities.

Claim Investigation Submission

When submitting a claim review request for facility pricing, please be specific. Include the following information, where applicable:

• the revenue/procedure code in question;
• the claim line in question;
• the DRG code affected;
• whether you suspect an overpayment or underpayment;
• detail on how you calculated payment to determine if it is an overpayment or underpayment;
• expected reimbursement rate;
• provisions in your Agreement that would affect reimbursement.

Our user guide will be updated to reflect these guidelines.

Look for additional articles outlining best practices when using certain transactions on NaviNet.

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