As previously communicated, effective July 1, 2014, Laboratory Corporation of America^® Holdings (LabCorp) will be IBC?s exclusive, nationally based provider of outpatient laboratory services. IBC?s contract with Quest Diagnostics^® laboratories will end for IBC health plans effective July 1, 2014.

This change covers all Blue-branded product lines and members (i.e., Personal Choice^®, Keystone Health Plan East, and Independence Administrators), including individual, group commercial, and Medicare Advantage members, for services rendered in the Philadelphia five-county region and contiguous counties (i.e., the counties that surround the IBC service area).

Establish your electronic interfaces with LabCorp

LabCorp offers a variety of test ordering and result delivery solutions that provide the flexibility to meet your needs, including several electronic options:

• Web-based or Windows^®-based electronic solutions. Go to the LabCorp website for more information.
• Bi-directional and uni-directional interfaces. LabCorp has established interface capabilities with more than 600 EMR (electronic medical record) and PMS (practice management software) systems.

In light of this upcoming change, we strongly suggest that you contact LabCorp at 1-888-295-5915 as soon as possible to establish your preferred electronic interfaces. These interfaces must be established prior to July 1, 2014.

Patient access for laboratory services

IBC?s laboratory network will provide access that is generally equivalent to or better than the access members have with IBC?s current laboratory network (including Quest Diagnostics).

Prior to July 1, 2014, LabCorp will significantly expand the number of patient service centers (PSC) in the IBC service area to provide convenient member access. With the addition of newly built PSCs, LabCorp will have approximately 169 access points, including an estimated 50 new sites, in the IBC service area.

Additional resources available

Search for currently open and ?coming soon? LabCorp PSCs by going to the LabCorp website and selecting Find a Lab.

Find other (non-LabCorp) participating local and regional laboratories by using the Find a Doctor tool.

We encourage providers and their office staff to visit the LabCorp-dedicated section of our Provider News Center for additional resources, including frequently asked questions and a list of other currently contracted laboratories that will remain in the IBC network in addition to LabCorp.

If your office does not already have an account with LabCorp or you would like a local LabCorp representative to help you set up your account, please email LabCorp or call 1-888-295-5915.