[
NaviNet
and IBC are receiving a number of inquiries related to Medical/Surgical and
Chemotherapy/Infusion authorization requests. When initiating either of these
requests through NaviNet, please follow these steps:
- Individual physician
selection is no longer available as you now need to select the appropriate
group and location from the Facility/Admitting Physician drop-down menu.
- Enter the member's complete
identification number (including alpha prefix). Member name and date of birth
are optional fields.
- Enter a date of service
(Medical/Surgical requests can be dated retroactively up to 2 days from the
current date, or up to 180 days into the future).
- When searching for the status of a
previously submitted authorization request, select the Group/Facility from the
provider drop-down menu. Do not select an individual provider from the provider
drop-down menu.
]