[
Effective February 6, 2015, Independence will change the processing
time frame and criteria for members to choose a new primary care physician
(PCP).
Beginning in February, the PCP change process, for both commercial and
Medicare Advantage members, will be as follows:
- When members request a PCP change, they will need to provide a reason for
the change. The change will take effect 14 calendar days later or the
1st of the following month, whichever comes first.
- Note: The two exceptions to this timing are if 1) the change is due
to No Initial PCP Selection, or 2) Current PCP no Longer in
Network, in which case the change takes effect the 1st of the current
month.
Members can change their PCP through our
secure member website, by using the IBX App, or by calling
Customer Service. Providers cannot make a change to a member?s PCP on the
member?s behalf.]