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New account administrator for spending account payments

July 10, 2018

As of July 1, 2018, Independence has contracted with a new, independent, spending account administrator for Independence members.

You can expect to see some differences in how your spending account Explanation of Payment (EOP) will appear as the transition occurs. The new EOPs will be sent along with a physical check payment. Note: Spending account payments will no longer be made via electronic funds transfer.

Members with spending accounts will be transitioned to the new account administrator as follows:

  • New HSA, HRA, and FSA members will be assigned to the new account administrator effective July 1, 2018.
  • Existing HSA, HRA, and FSA members will be assigned based on plan renewal dates beginning with September 1, 2018, effective dates. Customers will continue to use the current method of spending account payments until their renewal date.

More information about this change will be published in a future Partners in Health UpdateSM article.

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