Independence offers Keystone HMO Proactive, a lower-cost, tiered provider 
network product available both on and off the Health Insurance Marketplace. For 
this product, providers in Independence's commercial HMO network are 
categorized into one of three benefit tiers:
- Tier 1 – Preferred: Members pay the lowest 
cost-sharing for most services.
- Tier 2 – Enhanced: Members pay a higher 
cost-sharing for most services compared to Tier 1 – Preferred.
- Tier 3 – Standard: Members pay the highest 
cost-sharing for most services.
Re-evaluation of benefit tier placements for 
2020
Independence reviews provider benefit tier placements annually for Keystone 
HMO Proactive. As such, we recently concluded our re-evaluation of benefit tier 
placements for our facility, ancillary, and professional providers for 2020.
Providers whose benefit tier is changing should have received a letter 
indicating their new benefit tier assignment. The new benefit tier will remain 
in place from January 1, 2020, through December 31, 2020. If you do not receive 
a letter regarding your benefit tier placement, then your benefit tier is not 
changing for 2020.
Benefit tier placement criteria for 
professional providers
Like last year, benefit tier placement for professional providers is based 
upon criteria that include relative cost (i.e., contracted fee schedule), 
minimum quality standards (if applicable), and the tier of the facilities to 
which a provider's Independence patients are typically referred for hospital 
and outpatient surgical services.
Questions
 If you have questions specific to Keystone HMO Proactive or your benefit 
tier placement, please contact the Provider Network Services team at pnsproviderrequests@ibx.com.